Digital Service Content Creator

**Job Title**

Digital Service Content Creator

**So, who are we?**

We're IG Group. No, not Instagram '“ though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together
- We believe that a diverse workforce brings creative energy to our business, powers innovation and sets us up for continued global success. We're committed to developing teams of individuals with a wide variety of perspectives and skills to help us realise our vision and strategy. So, we welcome people of any age, ethnicity, culture, faith, gender identity or expression, sexual orientation or physical capacity who connect with our values and bring something fresh to our business. _

**Your role in the team**

As a Digital Service Content Creator, you will create engaging, effective support content in order to increase digital self-service interactions as a proportion of overall client service interactions.

**What you'll do**
- Create client-facing content across a range of channels: Help & Support, Shelf, chatbot conversations, and seasonal & surge messaging
- Propose and implement new and innovative ways to surface content to clients proactively and frictionlessly
- Help co-ordinate localisation of content across different regions/languages
- Help shape the content roadmap for all external client support content
- Measure success of client-facing support content performance, specifically around increasing quality digital self-service interactions, as a proportion of overall client service interactions

**What you'll need for this role**
- Strong knowledge of IGs products, platforms, processes, and systems
- Be engaged, proactive, and keen to improve the client experience
- Superb written communication skills, and have the ability to adapt content to cater to clients' needs and experience
- Highly data driven, to both prioritise content improvements that deliver the best value towards our goals, and to prove success through measuring increases in digital self-service that are attributable to your content performance
- Strong awareness of the best multimedia format to help clients and internal users understand digest our content, such as images, gifs or videos
- Exceptional organisational skills, to co-ordinate the different streams of work, and various processes
- Ability to multitask and prioritise in accordance with changing business needs
- Genuinely and demonstrably champion the client, deliver at pace, lead and inspire, think big and raise the bar.

**Where you'll work**

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of '˜our culture' That's because you can come to work as your authentic self. The things that make you, you '“ like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity '“ can bring a fresh perspective or new skill to our business.

That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.

**Number of openings**

1