Credit Controller

Gauteng, Kempton Park Logistics concern, based in the East of Johannesburg, is looking for a Credit Controller to join their team. Must be fluent in Afrikaans A large and lovely company offering growth Job Related Requirements: - Minimum of 5 years’ Credit Control experience essential - Fluent in Afrikaans (_ESSENTIAL_) and English - Strong reconciliation skills essential - Previous cash allocation experience essential - SAP experience - High level of professional communication skills essential - Ability to handle high volume and high value transactions - High Tolerance for stress. Computer Literacy Level: - Advanced Microsoft Office knowledge - SAP experience - Advanced knowledge of excel formulas advantageous. Added Advantages for this Role: - A tertiary qualification - Previous cash collection and allocation experience on large value and volume book - Dealing with disputes and claims (note not medical aid scheme claims) Main Purpose of the Role: - Collection of AR book within SLA, cash allocations, managing claims and disputes open on assigned accounts. Duties and Responsibilities: - Ensure all procedures are followed as per standard SOP’s - Provide customer service excellence - Responsible for a customer base allocated to you - Maintain customer / account data in terms of standard operating procedures to ensure accurate statement distribution - Monitor the Credit limit review report and take / recommend the appropriate action with Client - Collection of overdue payments - Dunning process to follow with all overdue amounts 1st letters and final demands. - Attend to reconciliations on customers’ accounts accurately and efficiently - Allocation of Cash per SLA and in line with SOP’s - Attend to telephone calls in a professional manner - Ensure that the accounts are managed within the targeted debtors’ days - Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with claims department to expedite resolution - Liaise or escalate to other departments in order to resolve queries on customers’ accounts in a professional and efficient manner - Liaise with customers and clients in a professional and efficient manner - Identifying payment on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA - Appropriate and timeous identification of potential bad debts and take corrective action where applicable - Access held order reports and ensure that orders are maintained and / or released in terms of SOP’s, providing the customers with daily reports - escalation to clients where orders have been on hold > 5 days - Ensure that proper and acceptable notes are captured against the accounts whenever necessary, - Ensure that the account statements are managed and sent when necessary - Account statements to be balanced back to SAP - Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes. - Ad-Hoc queries to be attended to. - All matters not resolved, to be escalated to the Supervisor for further instruction and/or assistance. - Relevant Documentation provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met. - Investigating and doing follow up on all claims (price/stock) - note, not medical aid claims - Sending supporting documentation on customer request (invoices, pod’s, credit notes) - Raising claims, journals, rebates, pardons, - Raising log fees as per monthly log fee schedule on SAP For more information please contact: - Crystal Willis