Administrator: Indexer

-Introduction

Role Purpose

Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system within the service level agreement.
Requirements
- Matric qualification or equivalent
- At least 1 year administration and data capturing experience in an insurance environment
- Intermediate MS Excel skills
- Employee Benefits experience will be an advantage
Duties & Responsibilities
- Data capturing in respect documents and correspondence
- Fair and accurate allocation of workflow to administrators
- Respond to and resolve basic enquiries within agreed service level agreement
- Update report (MS Excel) with allocation of new business
- Familiarize self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required
- Ensuring a high level of customer service when liaising with stakeholders
- Provide support to the front-line team for inbound call overflows & query handling
- Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders
Competencies
- Attention to detail
- Time management skills
- Communication skills
- Planning skills
- Interpersonal skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.