Nurse Clinical Coach

**Job title**: Nurse Clinical Coach

**Reporting to**: Clinical Care Lead

**Location**: Johannesburg (preferred) or remote

**Start date**: 1 July 2024

**ABOUT HEALTHFORCE**

Welcome to Healthforce. We're a health tech company with a big dream: to lower the cost of quality care and improve health outcomes in Africa. We're not saying we're the whole solution, but with our blend of tech and human touch, we're proud to be playing our part.

We've rolled out a couple of digital products. The first is one that empowers clinic-based nurses to manage their practices, better serve patients and connect instantly with telemedicine doctors. This product has materially lowered the cost of access, bringing more efficient care to 4 million consultations in 500 clinic rooms across South Africa. We've also launched the Kena Health smartphone app, that offers purely virtual medical and mental health services. With a stellar 4.8️ rating and the title of number one healthcare app in the Google Play store and MTN App of the Year 2023, Kena Health is providing access to quality services at a fraction of the cost of a local doctor.

We're excited to be a part of South Africa's health tech revolution. Along with our key partners and investors, we've got plans to focus our efforts even more around system change.

**THE ROLE**

Healthforce is a lean, low ego, highly skilled team of multidisciplinary experts, including healthcare, product, engineering, analytics, organisational development and training. Our team makes use of modern product development and delivery tools and practices, and customer-centric ways of working. We are relentlessly focused on our customers, starting with what they need and working as a team to deliver it. Everything starts with our customer; the way we build our product, the way we organise ourselves, the way we train our clinicians and the way in which we support the people we serve. Our customers range from clinic managers to the nurses and doctors who use our product, and the heart of why we exist, the patient. We promise to deliver care patients love, to make it easy and provide the best value in town.

The Clinical Coach is accountable for getting Healthforce’s multidisciplinary clinical team to deliver care through the defined ways of working. The goal is to deliver the best health outcomes and the best patient experience.

**WHAT YOU WILL BE DOING**

**Guiding and coaching clinicians** to ensure that they deliver consistent, high quality care that is aligned to evidence based protocols and Clinical Governance frameworks. It is important that you make sure Healthforce clinicians love their work and work well together. This will also be guided through data and technology designed interventions.

**Deliver clinician training** aligned to clinical service and organisational strategic priorities. This includes being accountable for onboarding of clinicians, as well as working with the Learning Experience Designers to continuously design and release relevant training content on our online educational platform.

**Achieving exceptional patient experiences** through the use of data-driven insights. This includes investigating poor ratings and incidents and working with other teams to manage outcomes, as well designing clinical service delivery that aligns to our brand promises.

**Building a passionate multidisciplinary-team**. Contributing to recruitment and clinicians selection that matches our culture and long term vision of delivering value-based care.

**WHY HEALTHFORCE?**

At Healthforce, you're not just joining a company; you're joining a cause. We're a low-ego team of individuals who have a passion for the purpose, even when we are in over our heads. We sustain our focus through a strong culture of valuing people, pulling together, creating better ways and feeding our relentless individual and collective curiosity. Our team is distributed across multiple count.

**KNOWLEDGE AND EXPERIENCE**
- Experience in delivering consistent healthcare in organisations or large practices.
- 3-5 years experience in clinical management / training. Digital health experience preferred.
- Recent or ongoing experience in clinical care (consulting with patients).
- Business acumen and project, relationship and operations management.
- Tremendous resilience and resourcefulness.
- Flexibility and agility in responding to evolving business priorities and dealing with ambiguity.
- Excellent presentation and communication skills. Comfortable with data analytics.

**EDUCATION**
- Healthcare related degree essential.
- Additional qualifications in training an advantage