Booking Agent

2 days ago

Brackenfell, South Africa Time Personnel Full time

**Job Overview**:
**Expiration date**: 21 July 2025**Location**: Brackenfell, Western Cape**Job Title**: Booking Agent**Education Level**: High School / Matric**Job Level**: Intermediate**Minimum Experience**: 1 - 3 Years

**Booking Agent required in Brackenfell, Cape Town.**:
Are you a confident communicator with a natural flair for building connections over the phone? Our client in Brackenfell is seeking someone who excels at the challenge of converting cold calls into scheduled appointments with their consultants.

**Requirements**:

- Matric, relevant tertiary qualifications advantageous
- Fully Bilingual in Afrikaans and English (speak, read, write)
- Strong verbal and written communication skills coupled with an excellent telephonic manner
- Computer literate, specifically MS Office (Word, Excel, Outlook)
- Minimum of one year experience in telemarketing or sales
- Time management skills and the ability to prioritise tasks under pressure
- Results-driven and customer-focused
- Knowledge of social media
- Excellent interpersonal skills, assertiveness, and active listening
- Persuasion skills
- Ability to learn product and service knowledge
- Professional and a team-player
- Able to work independently

**Duties and Responsibilities**:
Marketing:

- Attended all inbound and outbound calls and sufficiently address enquiries and questions
- Ensure that events are filled and follow up timely with clients

Booking management:

- Schedule and manage bookings
- Draft and send appropriate paperwork to the client
- Ensure that interaction is based on the principles specified in our policies

Database management and Customer care:

- Ensure that the database is managed, updated, and maintained
- Attend to client queries, problems, and/or questions efficiently

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