Tems Administrator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

**Key Responsibilities May Include**:

- Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
- Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
- Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
- Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
- Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
- Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
- Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
- Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

**Customer Service Administrator**

**Based in Sedibeng**

**_Is Customer Service your Forte? Join a dynamic team and take your career to a new level. _**

**Position Purpose**

For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:

- Savings realized by customers
- Reduced HP/Reduced Ave Vol on Hire
- Reduced losses due to improved controls

**Key accountabilities**

**Responsibilities include**:

- General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorization's, THAAs
- Processing of customer transfer hire notes.
- Reconciliation of accounts and controlling of equipment.
- Manage 1-4-1 Exchanges.
- Conducting Daily/Weekly/Monthly/Quarterly stock counts.
- Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
- Investigation and resolving credit equipment balances.
- Investigation and resolving suspended movements.
- Investigate and resolve queries from the customers supply chain partners.
- Managing the ordering of stock.
- Weekly/Monthly Reporting - Customer & Internal Reporting
- Logging Collection / Return orders when needed.
- Regular plant sweeps to identify misuse of CHEP equipment.
- Equipment quality check - Reporting damages-EWT.
- Demand planning vs Forecast and Collection.
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
- Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.
- Compiling and Presenting Key Performance Indicator reporting for customer and internal management.
- Log necessary escalations and service requests to the business via Sales Force.
- Perform any ad hoc tasks as requested by management.
- Participate in Team Projects.
- Serve as backup for TEMS and other staff within the team.

**Qualifications**

Matric with math and/or accounting - Essential.

Manual driver's License - Essential

Business Related Degree or Diploma or studying towards a tertiary qualification.

Qualification in Supervisory Development Programme or equivalent is advantageous.

**Experience**

3-5 years Accounts & Reconciliation
3 years Customer Service

1-2 years CHEP customer support

**Skills and Knowledge**
- Analytical Skills
- Excellent communication skills at all levels
- Inventory Control Skills
- Proficiency in Word & Excel is essential.
- Time Management & Prioritisation.
- Knowledge of MyCHEP is essential.
- Knowledge of any accounting/warehouse management system would be an advantage.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

Closing date: 13 October 2025

LI-RM1

**Remote Type**:
Not Remote

**Skills to succeed in the role**:
Account Management, Active Learning, Adaptability, Cross-Functional Work, Curio