Current jobs related to Reservations Coordinator - Cape Town - One&Only Cape Town

  • Reservations Coordinator

    4 days ago

    Cape Town, South Africa Newmark Hotels Full time

    Job Title: Reservations Coordinator Reports To: Assistant Group Reservations Manager OVERVIEW We require a responsible Coordinator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would...

  • Groups & Reservations Coordinator

    6 days ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23086095 **Job Category** Reservations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations/Reception

    1 day ago

    Cape Town, South Africa Hospitality Hire Full time

    Hospitality Hire is delighted to represent a beautiful 125-sleeper destination property, set just under two hours from Cape Town. Here, the spirit of relaxed luxury meets nature, offering both hotel and glamping accommodation, two unique restaurants, a lively bar, and a calendar filled with memorable weddings, celebrations, and special events.We are looking...

  • Reservations Supervisor

    4 weeks ago

    Cape Town, South Africa Red Carnation Hotels Full time

    Job Purpose To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red Carnation Hotels. Employee Value Proposition This position offers routine and predictability with opportunities to apply your...

  • Reservation Supervisor

    2 days ago

    Cape Town, South Africa The Twelve Apostles Hotel and Spa Full time

    **Reservations Supervisor** **for** **Twelve Apostles Hotel & Spa;** **Bushmans Kloof Wilderness Reserve & Wellness Retreat** **Job Purpose**: To assist with the management of the reservations function for two properties, ensuring that the highest standard of performance and service is achieved when reserving accommodation and additional services for Red...

  • Reservations Agent

    6 days ago

    Cape Town, South Africa Newmark Hotels Full time

    **Job Advert Summary**: As a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel’s products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across...

  • Reservations Supervisor

    2 weeks ago

    Cape Town, South Africa Newmark Hotels Full time

    JOB TITLE: Reservations Supervisor OBJECTIVE: The role is for an experienced Reservations Supervisor to manage the day to day running of the department. A well-rounded and reliable individual that would enjoy working in a fast paced and pressurized environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to...

  • Reservations Manager

    2 weeks ago

    Cape Town, South Africa Sun International Full time

    **Job Purpose** The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue. **Key Performance Areas** Hotel Accommodation...

  • Reservations Assistant

    10 hours ago

    Cape Town, South Africa A24 Group Full time

    **Job Description: Reservations Assistant** **Location**:Cape Town, South Africa (Main Office) **About Us**: We are a prestigious wine farm, Benguela Cove, nestled just outside of Hermanus in the beautiful Western Cape. Alongside our sister UK properties, Leonardslee Gardens and Estate and Mannings Heath Golf Club, we pride ourselves on offering...

  • FIT Reservations Agent

    2 weeks ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    FIT Reservations AgentPepperclub Hotel, Cape TownReports to Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take pride in accuracy, this role is for you.About the RoleYou’ll manage the full reservations journey including calls,...

Reservations Coordinator

2 weeks ago

Cape Town, South Africa One&Only Cape Town Full time

Reservations Coordinator
(6459)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The purpose of the job is to assist in the day to day running of the department by coordinating the daily arrival report and correspondence according to procedures to ensure all arrangements are reconfirmed and communicated to all relevant departments._ _As a member of the Reservations Team ensure we match the guest’s needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.

**Key Duties and Responsibilities**
The requirements of this key result area will have been satisfactorily performed when:
- **General**:

- Inspire guests with an attitude of personal attention to their requests
- A commitment to a sense of urgency, immediacy and total responsiveness
- Anticipate guest needs and address them in a refreshing manner
- Demonstrate commitment to uncompromising standards of excellence
- Have superior knowledge of Cape Town and surrounds
- Approach each guest in a confident and welcoming manner
- Work as a team with all other Departments in their endeavor to delight the guest
- Demonstrate a willingness to “go the extra mile” to exceed guest expectations
- Show respect for guests security and privacy at all times
- Dissatisfied guests are acknowledged immediately and attended to without delay. The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual’s ability or are referred to the appropriate person. Complaints are followed up where appropriate to ensure satisfactory actions are taken
- To understand the basic business imperative and operational standards with regard to the establishment
- To adhere to agreed systems and procedures
- Represent the establishment in a positive manner at all times
- To complete all given tasks in a timely manner and to adhere to operational hours as needed

**Customer service**:

- Process Incoming and outgoing telephone calls, communicate verbally, written communication, provide customer information, receive and process reservations
- The telephone is answered within 3 rings according to the prescribed criteria and TSA call flow criteria
- All reservations are processed accurately and efficiently
- Different types of guests requirements are accommodated e.g. VIP’s, disabled, elderly
- Communicating of any guest-related information to all relevant departments
- Guest expectations are exceeded in all areas
- All relevant details are recorded accurately e.g. payment details
- Appropriate recommendations, options and alternatives are communicated to the guest
- Confidentiality of information is maintained at all times
- Special Requests are communicated to relevant Departments

**Financial - Selling hotel facilities in order to maximize revenue**:

- Every call to be used as an opportunity to upsell
- Facilities, activities and special events are promoted
- To remain fully informed at all times regarding the facilities that the hotel has to offer and Cape Town as a destination
- To ensure you remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests
- Sales & Marketing activities are supported

**Administration**:

- Ensure accuracy of all market segments with rate codes when making reservations when making reservations.
- Processing of all reservations by mail, telephone, E-mail, GDS, third party websites and fax - one-hour turnaround time
- Processing of all reservations from agents, tour operators, general public and sales
- Passing on accurate guest information to relevant departments
- Processing of all cancellations, revisions and in