Handyman

Perform building maintenance and repair functions within the DBSA campus to ensure a safe, functional, and well-maintained environment. Repair minor damages to furniture and perform carpentry work and basic plumbing functions in compliance with the Bank's safety standards.

**Key Responsibilities**:
**KEY PERFORMANCE AREAS**

Maintenance of Facilities and Equipment

a) Unsupervised Tasks:

- Perform painting tasks, including buildings, carports, peripheral fencing, parking areas, and roofing structures.
- Handle all carpentry work required in the building.
- Identify and report areas within the building requiring repairs and maintenance.
- Conduct basic plumbing tasks and maintain water reticulation systems on campus.
- Execute general cleaning and maintenance of DBSA properties to ensure a clean and functional environment.
- Maintain public areas and plant rooms to a high standard of cleanliness, usability and functionality.
- Inspect, repair, and maintain items, equipment, and building structures as needed.
- Repair broken furniture during office moves and as reported when required.
- Replace furniture locks and other minor fixtures when necessary.
- Perform minor furniture maintenance tasks, such as tightening armrests, replacing casters, installing drawers, and fixing seats.

b) Supervised Tasks:

- Maintain and service general and technical equipment.
- Provide support where required in the repair and upkeep of DBSA plant and equipment by internal or external service providers.
- Support the electrician in performing maintenance work as needed.
- Assist in office renovations and office moves, ensuring compliance with safety standards.
- Respond promptly to urgent repair requests from employees or customers within the building.
- Liaise with external vendors or contractors to monitor major maintenance and repairs, ensuring safety standards and quality work are upheld.

Adherence to Safety standards and Tool Management
- Follow safety protocols while assembling or disassembling furniture.
- Comply with the Occupational Health and Safety (OHS) Act, municipal by-laws, and other relevant safety regulations.
- Ensure all tools are properly maintained, secure, and in good condition.
- Report any loss or damage to working tools to the immediate supervisor or line manager.

Key measurements of outputs
1. Adherence to turn-around times for the required service from clients.
2. Number of incidents of non-adherence to safety standards.
3. Number of incidents of damages or loss of tools due to negligence.

**KEY INTERNAL LIAISON RELATIONSHIPS**
1. The Facilities Manager
2. The entire DBSA Staff
3. Occupational, Health and Safety Specialist
4. The entire DBSA staff

**KEY EXTERNAL LIAISON RELATIONSHIPS**
1. External Contractors
2. DBSA Suppliers

**Expertise & Technical Competencies**:
**QUALIFICATIONS & EXPERIENCE**

Minimum Requirements
1. Matric/ Grade 12 or equivalent
2. A minimum of 3 years experience as a Handyman conducting repairs and maintenance on equipment, furniture and buildings.

Desirable Requirements
1. A plumbing trade qualification

**TECHNICAL COMPETENCIES**
a) Written Communication
- Writes clearly and concisely simple work-related documents.
- Expresses simple ideas clearly in writing.
- Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.

b) Verbal Communication
- Able to explain simple procedures or instructions to others, in a clear way.
- Uses a limited range of words to meet simple spoken needs.

c) Computer Literacy
- Is aware of the organisation's policies related to the use of computers, and other technology.
- Applies the basic functionality of common software, such as word processing systems, to complete assigned tasks.
- Generally, knows how to use and maintain own office/workplace equipment.

d) Planning and Organising
- Independently plans and organises own routine work.

**Required Personal Attributes**:
BEHAVIOURAL COMPETENCIES

a) Teamwork and cooperation
- Promotes a friendly climate and good morale, and resolves conflicts
- Creates opportunities for cross-functional working.
- Encourages others to network outside of their own team/department and learn from their experience

b) Respond to Customer Needs
- Views others, including colleagues, as customers and wants to meet their needs.
- Keeps the customer informed of relevant developments or changes.
- Gains the trust of customers by maintaining clear, two-way communication regarding mutual expectations and satisfaction with service.
- Admits possible errors or mistakes to customers.

c) Integrity
- Expresses what he/she is thinking even when the message may not be especially welcome.
- Shares information or comments about the work when it would be easier to refrain from being open about the situation.

d) Customer Service Orientation
- Makes self fully available, especially when the customer is going through a critical period.
- Requests ongoing