Online/ Virtual Vehicle Sales Executive

The purpose of this role is to generate new vehicle sales through effective handling of all inbound leads and performing other sales activities in order conclude deals remotely, and meet sales goals and targets. If you have prior experience in sales or call centre/ telesales, and meet the requirements of the role, we want to hear from you **Position Overview**: The purpose of this role is to generate new vehicle sales through effective handling of all inbound leads and performing other sales activities in order conclude deals remotely, and meet sales goals and targets. If you have prior experience in sales or call centre/ telesales, and meet the requirements of the role, we want to hear from you **Specific Role Responsibilities**: **Key Tasks**: - Meet new vehicle sales goals and targets. - Receive and handle all inbound leads through a leads system In a quick and timely manner. - Ask qualifying questions to determine quality of lead. - Assist customers to find the right car for their needs, explaining the benefits and features of the vehicles. - Respond to and handle objections and other challenges In order to finalise the sale. - Provide customers with vehicle product and service information - Make sure that the customer is aware of all our back-end products. Involve F&I Manager in sales process. - Process vehicle sale and coordinate the vehicle preparation for delivery with the relevant dealership. - Liaise with the selling dealer to coordinate all sales activities including test drives, up to the delivery process - Finalise the sale/ Close the deal. - Handle (and if necessary, escalate) complaints/ troubleshoot problems. - Maintain accurate sales records, deal files etc to ensure compliance with Company requirements. - Follow-up customer calls diligently. - Consistently ensure that product knowledge is up-to-date. Undergo training and conduct research using available resources to maintain highest level of product knowledge. - Enter new customer information accurately into the system. - Update existing customer information on the system - Document all call information according to standard operating procedures. - Ensure that the highest level of customer satisfaction is met in order to ensure future repeat business. - Identify and escalate priority issues. - Complete call logs and produce call and sales reports. - Carry out of all reasonable instructions/ duties given by any member of Management, from time to time. **Qualifications and Experience**: **Qualifications and Requirements**: - Grade 12/ Matric (or equivalent) - Valid, unendorsed Driver’s License and safe driving record. - Prior sales, telesales or lead conversion experience is necessary, however prior motor industry experience is not necessary. **Important to note**: **Motor vehicle sales people must be willing to work non-traditional hours, including weekends and holidays. Customers often shop for cars online at night or over the weekend, and a quick response to customer inquiries is critical.** **Skills and Personal Attributes**: **Required Skills**: - Exceptional communication skills. - Strong sales skills - Able to easily connect and converse with people. Not every conversation will progress according to a script. Effective sales people are comfortable to engage customers with confidence, answers their questions, and respond to challenges. - Highly tech and internet savvy - Organised - Very knowledgeable of the product details. - Understand the needs of diverse customers. - A team player - Adapts easily to change - Following instructions and procedures - Reliable and punctual with a strong sense of responsibility. - Must be able to work independently. **Personal Attributes**: - Professional; friendly and polite - Driven to sell - Enthusiastic about the vehicles they are selling, - Willing to go above and beyond; the "extra mile" In order to secure the sale. - Determined and resilient - Calm under pressure. - Someone who sets the example for the brand in how they conduct themselves at all times.