Associate Claims Analyst

6 days ago

Cape Town, South Africa RGA Full time

**Position Overview**
The Claims Administration Team is looking for a self-motivated individual who has at least 2 years administration experience to manage the incoming claims and work allocation across the team. The role will require interaction with internal and external clients in response to queries; loading of claims notifications onto the system; and the paying of accounts; as well as other ad hoc projects.

**Responsibilities**
- To co-ordinate all incoming claims documentation for specified clients and manage the workflow from loading of claims to payment stage
- Check new claim notifications to ensure that policy is reassured and that premiums are paid up to date of event
- Ensure that newly notified claim is entered on the administration system in a timely and accurate manner and ensure that all relevant claims data is received from the ceding company
- Ensure that all claims are accurately paid within the agreed service standard
- To assist in the verification of pending claims with ceding companies on a quarterly basis
- Work with the team in streamlining and continuously improve the claims administration process to better meet client expectations and service standards.
- Ensure client companies are kept appraised of any administration issues, e.g. delays in payment, etc. and ensure that all clients are promptly and efficiently responded to
- Assist with ad hoc project work where required and special claims investigation, internal and external queries or backlog projects

**Requirements**:

- Minimum of matric
- At least 2 years’ experience in the insurance industry (preferably re-insurance)
- Basic knowledge of insurance products and terminology in SA
- Good understanding of reinsurance and business processing methods.
- At least 2 years’ experience in the administration of Individual and Group Life claim
- Computer literacy (Word, Excel and Outlook)

**Preferred qualities**:

- Highly motivated self-starter
- Organized and able to prioritize
- Proactive
- Good communicator
- Responsible and accountable - must be able to take on responsibilities and see them through
- Can work to deadlines
- Team player with good interpersonal skills
- Flexible and able to multitask

**Company Overview**
Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting, and product development. Our mission is to enhance our clients’ prosperity by supporting their financial and risk management capabilities.

We believe smart people work smarter when they are empowered - when they use logic, but embrace creative problem solving; when their curiosity is encouraged to further innovation; and when they are recognized for seeking out the unknown. It is with this philosophy that RGA engages our workforce to realize that true change happens when smart people collaborate for the good of a company, the industry and the world. Working for RGA - it’s the logical choice.

Job Reference: SA00245

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