Call Centre Trainer

3 days ago

Umhlanga Rocks, South Africa Amalfi Outsourcing Full time

Trainer required for established BPO in the heart of Umhlanga.
- Communicate with diverse audiences (e.g., employees, management, other sites, ) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
- Conducts refresher training and ongoing training of existing employees
- Monitors progress of new team member by coaching and developing for improvement and providing on-the-job training as needed
- Delivers feedback to the department
- Assists with operational and quality duties as needed
- Utilizes reporting to manage improvements in individual and team performance
- Manages change through effective communication support of change
- Accepts change by demonstrating a positive attitude when change occurs
- Supports the call center by participating in cross-functional meetings to give input on improvement opportunities
- Facilitate training classes on new and existing products and services

Qualifications for call center trainer
- Results oriented with ability to mange change while creating a positive environment
- 2+ years of corporate training experience preferred
- Dynamite presentation skills
- Two (2) to five (5) years of training experience, call center and/or transportation preferred
- Tracking and reporting of trainee skills assessments using New Hire Training Data Base

**Salary**: R12,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Umhlanga Rocks, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- training: 3 years (required)

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