Product Specialist

**About Epiroc**
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

**Life at Epiroc**
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

**Mission**

To promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc. To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour.

**Main Duties & Responsibilities**:

- Installation & Commissioning of underground Diesel equipment
- Troubleshooting and technical assistance on underground Drilling / Bolting / Hauling equipment
- Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
- To ensure equipment performance and high equipment availability,
- Conduct regular machine audits / daily inspections
- Assist customer in Schedule and Preventive and back log maintenance
- Assist customer in Workshop repair jobs
- Attend Breakdown Calls
- Assist in Maintenance and critical parts planning
- Conduct operator and maintenance staff training and evolution
- Implementation of Technical Service Bulletin / Modification as and when applicable
- Process Warranty claims as and when applicable
- Perform RigScan on scheduled intervals
- Coordinate with Technical Team at head office
- Build strong relationships with our customers
- Commissioning of machines
- Pre-delivery service, some in workshop and on site
- Commissioning of underground equipment
- Implementation and monitoring of new technologies in area of responsibility
- Weekly status reports
- Suggested improvements to Epiroc and customers
- Record keeping of implementation process with suggested improvements
- Reports on all site visits to clients and manager, customer activity and problem solving
- Effective communication
- Monthly Utilisation must be above 85% Main Responsibility or Functions of the Job

**Competences, Skills & Experience**:

- Very strong technical background
- Computer literacy
- Good customer relations
- Good telephone manners and skills
- Good product knowledge
- Interpersonal skills to work with customers and suppliers and to work as part of the Technical Support team
- Be able to work independently without supervision
- Be presentable to customers in grooming and dress code

**Educational Qualifications**:

- Grade 12
- Technical qualification (Trade Test)
- Experience on underground TMM equipment.

**Closing Date**: 06 January 2025

**It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.