Specialist Beauty Consultant

**Listing reference**: 020667

**Listing status**: Online

**Position summary**

**Industry**:Wholesale & Retail Trade

**Job category**:Sales and Purchasing

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have an exciting opportunity in a Clicks store for a Specialist Beauty Advisor who will report to the Store Manager.

**Job description**

Purpose and Objectives

**Job Purpose**:
To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

**Job Objectives**:

- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

**Minimum requirements**

**Requirements**:
**Education and Experience Requirements**:

- Essential: Grade 12
- Essential: Relevant Beauty/skincare qualification (External applicants)
- Essential: Minimum 2 years’ experience within beauty / skincare
- Experience in a sales and marketing or retail / FMCG environment

**Job Knowledge and Skills Required**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products in line with different skin types and personal needs
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident

**Essential Competencies**
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Following instructions and procedures
- Commercial Thinking
- Planning and organising
- Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.'‹**

**We are committed to the principles of Employment Equity.