Customer Support Host

2 weeks ago

Century City, South Africa White Hat Gaming Full time

**Purpose of Role**:
As a Customer Support Host at Moonspin, you play a critical role in delivering exceptional customer service to our most valued asset - our players. It is imperative that you focus on your player and their experience while ensuring you are up to date with all changes to our products.

**Duties and Responsibilities**:

- Meet monthly QA quality goals
- Compliance with all RG matters and ensure compliance-related policies are adhered to
- Speed and accuracy are important when delivering exceptional customer service. The following metrics will be monitored to ensure that you are on par with expectations and Call Centre averages, and where agreed, be able to meet the monthly targets:

- Average speed to answer (ASA) - to answer incoming player chats as quickly as possible
- Response times - eliminate long wait times between responses with your player chats
- Number of contacts handled - deliver consistently and in line with the Call Centre average for the total number of contacts handled per shift/week/month
- Average Handling Time (AHT) - handle your player contacts as efficiently as possible, meeting expected AHT goals where defined, and performing in line with Call Centre averages
- Adhere to all attendance-related policies consistently

**Requirements**:
**Essential Criteria**:

- Grade 12 or equivalent
- Previous customer service experience
- Reliable transport
- Flexibility to work rotational shifts in a 24/7 environment
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office - Word, Excel, and Outlook)

**Advantageous**:

- Previous working experience in the online gaming industry a definite advantage

**Rotational Shifts**:
We have 3 shifts namely afternoon, morning & night shifts that are rotational

**The rotation is as follows**:

- 5 days on the afternoon shift from 2 pm to 10 pm followed by 3 days off
- 5 days on the morning shift from 6 am to 2 pm followed by 3 days off
- 5 days on the night shift from 10 pm to 6 am the following day 4 days off

**Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

  • Customer Support Host

    1 week ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and...

  • English Customer Support Host

    3 days ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent...

  • Host Agent

    2 weeks ago

    Century City, South Africa Telkom Express Feathercom Full time

    **HOST AGENT** You will be required to be the host, providing customer service and upholding Telkom customer service standards. **You will be required to perform in the following functional areas**: **Duties of the Host / Door Controller** **1.1.1.**Front-of-house hosting, welcoming customers to the store. **1.1.2.**Provide the best customer service...

  • Host Agent

    3 days ago

    Century City, South Africa Telkom Express Feathercom Full time

    You will be required to be the host of our Canal Walk store, providing customer service and upholding Telkom customer service standards. **You will be required to perform in the following functional areas**: **Duties of the Host / Door Controller** **1.1.1.**Front-of-house hosting, welcoming customers to the store. **1.1.2.**Provide the best customer...

  • Customer Support Host: Sportsbook

    2 weeks ago

    Century City, South Africa White Hat Gaming Full time

    **Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

  • Customer Support Operations Manager

    5 days ago

    Century City, Western Cape, South Africa White Hat Gaming Full time R1 800 000 - R2 500 000 per year

    Moonspin is proud to offer industry-leading Customer Support, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • VIP Personal Host

    2 weeks ago

    Sun City, South Africa Sun International Full time

    Overview 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Purpose The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relationships with VIP gaming...

  • Responsible Gambling Specialist

    7 days ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Responsible Gambling Specialist

    1 week ago

    Century City, South Africa White Hat Gaming Full time

    Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

  • Customer Service Representative

    7 days ago

    Century City, South Africa Seat Academy Full time

    Seat Academy is looking for an experienced Customer Service Representative to join our dynamic team **REQUIREMENTS**: - Excellent Computer skills - Experience working with customer support - Ability to stay calm when customers are stressed or upset - Basic communication and interpersonal skills - Strong multi-tasking skills - MUST have own laptop - Must be...