Systems Analyst Marketing Systems

**Job description**

**_ Analyse current systems solutions and business requirements_**
- Provide oversight around system architecture, the design of solutions and processes
- Interpret and provide input to translate complex business requirements into business requirement definitions and specifications
- Analyse and evaluate required system enhancements o Analyse existing systems and interfaces for modification / improvement purposes

**_Design new or enhanced systems to accommodate business needs_**
- Model and design innovative, well architected solutions
- Participate in the process design or re-design and translate business / user requirements / processes into a system design
- Design system enhancements
- Create systems specifications based on testing problems / changing requirements
- Design interfaces into other systems
- Provide input to deployment plans based on designs

**_Testing of proposed solutions_**
- Develop system test plans for system and integration testing to ensure quality delivery
- Perform systems testing and integration testing, and feedback results

**_Participate in the implementation of new solutions to ensure successful integration into current environment_**
- Manage the creation and hand-over of the system administration procedures
- Participate in the post-implementation reviews for completed projects
- Ensure SME input during the implementation process

**_Support current solutions_**
- Resolve user and customer queries
- Ensure the stability of the existing systems environment
- Provide functional leadership and guidance

**_Collaborate with and support ITS and the Business_**
- Integrate with relevant business and IT stakeholders. Collaborate and engage with business users, technology teams and vendors to resolve incidents.
- Manage, investigate and resolve escalated incidents and requests, including major incidents. Troubleshoot issues related to integrated systems.
- Trace data problems back to source to determine root cause of problems and manage incidents to resolution.
- Provide system input to design of user training material
- Provide operational support to the business area
- Provide knowledge transfer and support to team members

**_Create and maintain documentation_**
- Develop and maintain all relevant SDLC documentation
- Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems

**Minimum requirements**
- Minimum 3 years IT qualification
- Minimum 5 years relevant IT experience
- May be required to perform standby duties

**Additional Criteria**
- Experience in software development lifecycle: gathering requirements, designing solutions, testing, documentation, implementation, and support of solutions.
- Technical experience in any/all of - API/development
- SQL/Oracleo AWS
- CRM
- Salesforce
- Java and or C#
- Experience with systems integration.
- Experience working on projects or large continuous improvement initiatives.
- Familiarity with project management methodologies; Waterfall, Agile software delivery methodologies and tools such as Scrum, Jira, etc
- Is aware of and responsive to internal and external events and influences on the technical landscape
- Appropriately derives and organises the essence of information to draw solid conclusions
- Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself
- Plans with a realistic sense of the time and resource demands involved, maintaining awareness of the interrelationships between own and other activities/project
- Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required
- Monitors and tracks progress to ensure delivery of all planned commitments and keeps the appropriate people informed
- Prepares clear, well-structured presentations using a variety of tools and techniques.
- Prepares written reports and briefs and communicates ideas clearly.
- Manages existing partnerships within established agreements or contracts; negotiates adjustments when mutually beneficial to do so.
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit.
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change