Hotel Receptionist

The President Hotel is on a journey to be considered luxury.
Our purpose is simple yet powerful**:to create and inspire memorable experiences.**
Our vision**:to become Cape Towns most loved hotel.**

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

Were seeking a warm, professional, and detail-oriented **Receptionist** with Opera experience to join our Front Office team and **deliver exceptional guest experiences**. As the first and last impression of the hotel, you will play a key role in ensuring seamless arrivals, departures, and lobby interactions while upholding five-star service standards.

**Key Responsibilities**:
**Guest Engagement & Service Excellence**
Greet guests with a genuine smile, proactively engage in the lobby, escort VIPs, and personalize every interaction.

**Arrivals & Departures**
Handle check-ins and check-outs efficiently, ensure billing accuracy, and coordinate luggage assistance with care.

**Daily Operations & Shift Procedures**

**Team Communication & Handover**
Attend briefings, provide clear updates, liaise with Housekeeping and Porters, and ensure accurate handovers at every shift.

**Breaks & End-of-Shift Protocol**
Follow structured schedules, complete all final checks, and hand over pending matters to ensure smooth operations.

**Skills & Attributes Required**:
**Guest-Focused Attitude** Warm, engaging, and professional
**Attention to Detail** Accurate billing, reservations, and admin
**Well-Spoken & Presentable** Clear communication & polished appearance
**Time Management** Efficient multitasking in a dynamic environment
**Tech Proficiency** Prior working experience on **Opera PMS** essential, plus Microsoft Office

**Important Application Notes**:
Must hold a valid South African ID
Previous hotel reception experience required (Opera PMS essential)
Ensure your CV is 100% updated

Recruitment aligns with the companys Employment Equity Plan.

Join The President Hotel and become part of a team where **excellence meets passion**. Help shape the guest journey by delivering unforgettable service in one of Cape Towns leading hotels.