Senior Client Analyst

**Senior Client Analyst**

**Let’s be unstoppable together**

**What will you be doing?**

Based in Cape Town, you will be working as part of the Circana Data Release (Client Delivery) team. The Senior Client Analyst role supports the Client Delivery team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Operations teams to understand, scope and meet client needs. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contracts. You will continually drive initiatives to improve processes and standards to realise team efficiency and quality improvement objectives. You will support your Client Delivery Team Leader in training and mentoring of junior team members.

**Responsibilities**:

- Build, maintain and produce client databases and data models to specification and delivery timeline.
- Ensure database accuracy by reviewing data in accordance with Circana standards and processes.
- Plan, scope and implement team’s BAU projects and client change requests.
- Understands data flow processes and collaborates cross-functionally to resolve data queries
- Manage and takes accountability for team’s client portfolio
- Become the Subject Matter Expert for your client portfolio
- Exhibit good problem diagnosing (Root Cause Analysis) and trouble shooting skills and drive the resolution and communication of solutions on your clients' deliverables.
- Consistently maintain team capacity and daily management system trackers and drive team planning and prioritisation in DMS meetings.
- Identify and drive improvement initiatives for your clients and your vertical.

**Internal Collaboration**:

- Partner with CPG and/or Client Servicing teams to ensure the delivery of accurate databases within specified deadlines
- Communicate and partner with CPG/Tech/Operations to resolve any issues impacting the client deliverables
- Ensures that all client artefacts are kept up to date and in order
- Initiates preventative measures and Go To Green plans to improve client satisfaction issues and overall quality of processes, projects and products

**Measures of Success**
- Able to effectively work independently and collaboratively to deliver on client requirements accurately and on-time
- Able to drive team initiatives and effectively plan and prioritise team workload to meet client deadlines
- Showcase high levels of attention to detail and is quality obsessed
- Willing to put in time and effort required to achieve goals
- Works to remove barriers to collaboration while balancing the interests of multiple stakeholders
- Builds trust with local & global colleagues by having long-term view working relationships
- Able to gain support, including time and resources, towards solving client satisfaction and delivery issues

**Requirements**:

- Associate’s degree (e.g. BCom/BSc)
- Working knowledge of Data Models is advantageous
- 5+ years FMCG or Data Management experience
- Excellent command of the English language
- Excellent verbal and written communication skills
- Time management
- Used to work with KPI’s / targets
- Hands-on mentality, resourceful & results oriented
- Accurate, consistent, team player, flexible
- Analytically strong
- Project Management or Business Analysis experience advantageous

**Circana Behaviors**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Location**

This position can be located in the following area(s): Cape Town, South Africa

*Required for job postings in the United States - Recruiter will insert pay transparency language (see below) to JD after kickoff call with manager*
- The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certific