Key Account Manager

**JOB PURPOSE**
- The Manager: Key Account serves as the interface between the Client, sales channels / agents and the academy.
- Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clients
- Identify client needs and extend and align our solutions to achieve mutual satisfaction
- Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth
- Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders

**QUALIFICATIONS & EXPERIENCE**
- Minimum of NQF 6 qualification in Sales & Marketing or Business Management
- Certificate in Project Management will be advantageous
- Sound understanding of the Learning and development landscape
- Completed or studying towards “Finance for Non-Financial Managers” will be an added advantage
- Minimum of 3 years’ experience in key account management
- Experience of successful liaisons with both customers and internal stakeholders
- Sound experience in managing projects
- Experience in working with relevant client information systems including MS Office (Excel/ Word etc)
- Valid code 8 driver’s license and own transport
- Demonstrated innovation and improved operational effectiveness
- Track record in active Sales - sound experience is essential
- Proven customer service track-record
- Experience in dealing with farm/rural clients/stakeholders; and have a firm understanding of associated environmental factors and operational requirements

**DUITES & RESPONSIBILITIES**

**Client Liaison and Client Management**
- Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
- Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
- Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
- Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
- Manage adherence to deadlines on Client Submission.
- Facilitate signing of all relevant agreements by the client
- Learner stipend payroll submission - To be submitted before payroll cut-off of the client
- Outstanding client invoices - Within 24 hours of receiving from Finance
- Learner stipend queries - Within 24 hours of receiving from the Campus
- Ensure that a close relationship is built with an understanding of the client’s business environment - achieved via existing experience, industry exposure and research.
- Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
- Engage with client and internal stakeholders’ termination / replacement
- Solve conflict and manage client expectations

**Individual Client Reporting on Portfolio**
- Provide learner reports and analysis as required by the client as per agreed deadline and timeframes
- Ensure reports and internal insights are provided for clients and business decisions

**Build and maintain stakeholder relationships**
- Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
- Build strategic inter-departmental relationships to help achieve business goals.
- Promote effective peer, and stakeholder relationships.
- Manage and ensure effective communication with all stakeholders and sustain client relationships
- Collaborate with internal stakeholders to ensure registration with the relevant bodies

**Reporting and Co-ordination**
- Submission of relevant reports as agreed with Manager: National Key Account

**Business Growth**
- Focus on growing and developing existing clients, together with generating new business.
- Act as the key interface between the customer and all relevant divisions.
- Develop and achieve sales through direct sales channels
- Be actively involved in season planning with focus on increased sales.
- Monitor and report on sales activities
- Analyse sales pipeline and lead data to ensure delivery of meaningful reports
- Correct allocation of learners based on clear understanding of finance and budgeting at campus level

**COMPETENCIES & SKILLS**
- Excellent organizational and effective communication skills
- Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
- Be customer service orientated with a passion for service excellence
- Proven assertiveness and problem-solving skills
- Highly self-motivated and able to work extended hours as necessary
- Excellent people’s skills with greater than average listening skills
- Sound understanding and interest Education, of learning and development landscape
- Excellent stakeholder relationship management and interpersonal skill
- Fluent in written and spoken English
- High level presentation and negotiation skills
- Sales skills will be essential
- Ability to work under pressure
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