Management Couple

A 5-Star Full Boarding Lodge in a Big 5 Reserve based in Phalaborwa is seeking a dynamic, passionate, and experienced couple to take full responsibility for the daily operations, guest experience, and upkeep of this prestigious **full boarding** lodge. This position is ideal for a multiskilled couple where one partner (**her**) manages lodge operations, guest services, and administration, and the other (**him**) focuses on game guiding management, staff supervision, maintenance, and property operations.
- **Salary (CTC)**: R40 000 - R60 000 per couple (based on experience)
- **Benefits**: On-site housing included.

**Responsibilities - HER (Lodge Manager / Guest Services / Admin)**
**Guest Relations & Front-of-House**:

- Warmly welcome and check-in guests with professionalism and enthusiasm.
- Coordinate guest activities, bush experiences, and special occasions.
- Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
- Meet and host travel agents and VIP guests.

**Lodge Operations & Staff Management**:

- Supervise front-of-house, housekeeping, and support teams.
- Prepare staff rosters, manage leave schedules, and oversee daily tasks.
- Maintain pristine guest areas and lodge cleanliness.
- Manage stock control, lodge consumables, and inventory.
- Monitor infrastructure conditions and coordinate with maintenance.

**Administrative & Financial Duties**:

- Oversee financial processes including guest billing, petty cash, and invoicing.
- Ensure booking accuracy (NightsBridge or similar).
- Manage supplier relationships and procurement.
- Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
- _(Advantageous)_ Assist in lodge marketing and social media updates.

**Responsibilities - HIM (Staff Management / Maintenance / Hosting)**
**Staff Management & Reporting Structure**:

- Manage a team of 10 to 20 lodge and field staff.
- Provide strong leadership, scheduling, and performance oversight.
- The game driver will report directly to this role.
- Enforce discipline, productivity, and service quality standards across the team.

**Maintenance & Property Oversight**:

- Maintain lodge infrastructure, gardens, and surroundings.
- Conduct regular vehicle checks and coordinate repairs.
- Oversee all general maintenance and ensure operational readiness of equipment.

**Requirements**:
**HER**:

- Diploma in Hospitality Management or similar qualification.
- Minimum 5 years’ experience in 4- or 5-star lodge environments.
- Proven experience in FOH, HR, Admin, and Lodge Operations.
- Highly organized, detail-oriented, and effective under pressure.
- NightsBridge and MS Office proficiency essential.
- Strong leadership, financial acumen, and communication skills.
- Marketing/social media experience _(advantageous)_.

**HIM**:

- FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
- Valid PDP and driver’s license.
- First Aid Certificate (valid).
- Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
- Demonstrated experience managing 10 to 20 staff members.
- Strong management and leadership capabilities.
- Maintenance and mechanical proficiency.
- Astronomy knowledge _(advantageous)_.
- Excellent guest relations and hosting abilities.

For more information please contact:
**Ergasia Placements