Client Success Supervisor

2 weeks ago

Bloemfontein, South Africa Adcorp Holdings Full time

**Synopsis**
A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in the Free State.

To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.
**Qualification and Experience**
- Grade 12
- A minimum of 1-3 years’ HR generalist and administration experience
- Must have own car and driver's license

**Roles and Responsibilities**
- Checking, verification and approval of pre-extract reports from Payroll
- Coordinate transportation for assignees and obtain approval from the client
- Distribute payslips weekly/monthly to assignees
- Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance
- Ensure correct job requisition is received from the Client
- Ensure payroll department is presented with accurate payroll data processed within deadline
- Ensure that Assignees are briefed regarding transport arrangements, address, times etc.
- Ensure that protective equipment and related documentation is issued
- Ensure that shifts are fully staffed as per client requirements
- Establish a relationship with the Resource Centre
- Keep a record of payroll queries and provide reports to the Client
- Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
- Establish and maintain relationships with key client management contacts
- Attend client meetings and conduct regular client visits
- Develop awareness of client future business needs, identify potential opportunities and communicate.
- Responsible for ensuring on-time and accurate invoice delivery to clients
- Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms
- Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.
- Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
- Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.

Job Reference: ADSA02026

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