Systems and Support Analyst D

2 days ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:
To investigate, monitor and resolve system and business issues/problems and to ensure the daily running of systems

**experience and qualifications**:

- Relevant degree or diploma preferable
- 3-5 years banking experience
- **additional requirements**:
**responsibilities**:

- Drive business profitability in the context of cost management through Information technology solutions
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Liaise and communicate the system requirements to the necessary audiences e.g. testers, developers, business analysts and provide ongoing feedback regarding system issues
- Support channels, Product Houses, Segment owners, other business units and Banks with queries on system
- Investigate, monitor and resolve system and business problems to completion by working with Business and Technology on operational issues and fixes
- Support System Analyst to analyse the integrity of the system requirements and perform a risk assessment on each requirement and document, and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
- Support with the review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
- Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
- Balance suspense accounts daily to ensure efficiency of cost operations
- Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
- Manage own development to increase own competencies
- Provision of training on current systems as and when required.

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