Residence Officer

3 days ago

Roodepoort, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Head: Student Services

**IIE MSA**, formerly known as Monash South Africa, was founded in 2001 by Monash University. Since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

**The IIE MSA Ruimsig campus in Roodepoort has a vacancy for a Residence Officer.**

**Duties and Responsibilities**
- Send out all student correspondence on time
- Process and administer student residence accounts
- Liaise with resident allocation officer on detailed room allocations for billing purpose
- Manage the student rent accounts to ensure all charges, deductions and amendments to contracts are updated accordingly
- Reconcile student accounts with student database
- Co-ordinate and facilitate debt control / collection
- Provide information and advice to students
- Contribute to the maintenance of related student finance documentation
- Liaise closely with other team members regarding student finance procedures
- Ensure that all student finance information is kept up to date and available to students and staff
- Facilitate approval of payment extensions and instalment arrangements in conjunction with IIE MSA Finance department
- Liaise with students, parents and fee payers regarding all student accommodation matters and student status
- Involved in manning the information stands for Campus open days
- Arrange residence events / activities
- Liaise with internal and external service providers

**Minimum Qualification Required**:

- Matric is essential.

**Minimum Work Experience Required**:

- Relevant Residence Management and Student Services experience

**Special Requirement**:

- Must be willing and able to work flexible working hours.

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