Dt006 Systems Operator

2 days ago

Pretoria, South Africa Dynamic Talent Full time

Our corporate HR consulting team is not a recruitment agency, we work on a per/hour payment basis for the delivery of exceptional HR projects._

Our client

South African based software company focusing on electronic transaction processing, back-office administration, and retail banking solutions. They're constantly exploring new ways to expand and innovate their offering to clients, to remain market leaders in the banking and financial industry. The company is based in Gauteng.

This is a hybrid role in a software agile environment which you will be working from the office every day for the first 2-3 months. Developers will be working on and rewriting legacy systems - this will be a 50 / 50 split.

**Purpose of position**

Monitors and control the operations of Direct Transact systems: Chanel, Postilion, Moniteur, Gift Card, Enterprise, Saint system and Network system (OP Manager and CCTV)as well as monitoring the BankServ Africa system: WEBTANGO

**Knowledge and experience**
- Minimum of 1 years working experience in a Call Centre / IT Monitoring / Support environment
- Experience working in a Help Desk Operation Services environment
- example, gift cards.
- Logging of tickets and detailed incident reporting
- Monitoring of all Company systems
- Reporting incidents occurred to the relevant person(s)
- Logging calls for errors occurred on the system to relevant person(s)
- Creating incidents on the log system and make follow ups
- Report and create incidents for faulty ATMs to the relevant person(s)
- Resolving client queries regarding any errors occurring on the system
- Monitoring the CCTV within the company
- Excellent communication skills both verbal and written
- Ability to perform duties under tight deadlines
- Excellent communication skills both verbal and written

**Technical Skills**
- Network Monitoring (Advantageous)
- LAN
- WAN
- Active Directory

**Education**
- Matric or equivalent qualification recognized by the Department of Higher Education and Training
- National diploma or degree in relevant field will be an advantage
- A+ N+

**Overview of position**
- Monitoring company’s entire network and escalation to the relevant person
- Monitoring of Network components (servers, Routers, Switches, Desktops, Firewalls, Domain controllers, Prod Servers, URLS, Remote Office and LAN) with the usage of Microsoft Operations Manager
- Monitoring XCOM and FTP services for servers
- Sending, Scheduling, and receiving files via XCOM and FTP with the usage of Settlement Account Interface and Chanel System.

**Special Requirements**
- ** **Willing to work overtime**:

- **Must have own and reliable transport**:

- **Willing to work Shifts**:

- **Must live in Pretoria East - Surrounding Areas**

**Personal Attributes**
- Excellent verbal and written communication skills
- Accountable and ownership in the workplace
- Must be diligent and organized
- Problem solving skills
- Focused
- Attention to detail

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