Branch Manager, Operations, Road

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Cape Town
Job Posting Title: Branch Manager
Time Type: Fulltime

**Computer Literacy Level**

Intermediate - MS Word, Excel, Powerpoint, Teams and Outlook

**Tertiary qualification**

B.Com Degree in Transport and Logistics - Advantageous

**Job Related Requirements**
- Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role.
- Sales, operations, HR and IR skills
- Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
- Comprehensive knowledge of P&L/financials
- Comprehensive knowledge of the LRA and BCEA
- Ability to liaise effectively with clients and colleagues at various organizational levels
- Punctuality and good time management skills
- Good administrative skills & daily planning skills
- Ability to adapt to a rapidly changing environment/technology
- Ability to work under pressure & meet deadlines without fail
- Ability to work without supervision
- Excellent verbal and written communication skills
- Ability to work beyond schedules working hours
- Flexibility to travel
- Own reliable transport and a valid unendorsed code 8 driver’s license
- Budgeting Skills
- Ability to Understand and identify cost trends
- Ability to forecast cost

**Electives**
- Make quick and clear decisions while adapting to changing circumstances
- Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
- Grow teams and increase productivity through performance management
- Define and measure performance goals and hold self and others accountable to achievement of goals
- Skilled in public speaking and making presentations
- Ability to sell and support the sales process
- Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions
- Identify talent and leverage skill sets of team
- Work independently, but within the boundaries prescribed by DSV policies and procedures

**Main Purpose of the role**

To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.
The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.

**Duties and Responsibilities**
- To manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff
- To interface with shared functions ensuring continues cooperation and interactions with these functions.
- To manage and deliver on our Service Catalogue to clients.
- To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day.
- To ensure compliance to internal and external controls and other KPI’s set at global and local level.
- To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget.
- To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder
- commitments.
- Managing people’s performance and growth to create a sustainable business environment.
- Adherence to deadlines and schedules.
- Managing and controlling resources and risk management.
- Administrative duties relevant to the position.
- Interacting with customers at all levels - in person and telephonically.
- Maintain and enforcing existing systems processes and controls with continuous improvement.
- Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and
- corrective actions.
- Actively managing daily operational performance to consistently achieve performance metric targets.
- Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all
- local legislation.
- Actively drive all initiatives being implemented within the company within the branch per agent.
- Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet
- and fuel consumption of the branch fleet.
- Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE)
- Management Systems and requirements. To ensure that working processes are aligned to the
- approved quality management systems and all legal and commercial requirement.
- Oversee operational activities during peak times when at or visiting branches.
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