Service Delivery Coordinator

1 week ago

Stellenbosch, South Africa Herotel Full time

Applications are invited for the **Service Delivery Coordinator** **position at Herotel Business. This position will be based in Stellenbosch. Pretoria can also be considered.

**PURPOSE OF THE ROLE**:
The Service Delivery Coordinator coordinates Field Service Teams, managing client appointments, ensuring quality customer service, and assisting with scheduling, route planning, and job card completion.

**Key Performance Areas would include, but are not limited to**:

- Coordinate and schedule appointments for site surveys, installations, service callouts, and removals, ensuring client requirements are met.
- Drive productivity and maintain high service quality to meet client expectations.
- Ensure accurate and timely updates to tickets, with complete job cards for all tasks.
- Plan technician routes efficiently to optimize service delivery.
- Facilitate clear communication between clients and technicians to ensure smooth operations.
- Track the progress of daily appointments, ensuring compliance with health and safety protocols.
- Escalate client concerns to senior staff for fast resolution.
- Ensure all tickets/job cards are properly closed and invoices are checked for accuracy.
- Produce and present detailed daily and weekly reports on appointment status and performance.
- 2 to 3 years in a similar role.
- Proficient in MS Office.
- Strong planning, time management, and interpersonal skills.
- Ability to work under pressure and handle customer concerns.
- Knowledge of company services and departments.
- Self-disciplined, motivated, and organized.
- Background in the telecommunications industry.

**Education Requirements**:

- Grade 12.
- Specialized certifications will be advantageous.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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