General Manager Nobu

General Manager Nobu
(13947)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

To co-ordinate and manage all elements of the restaurant dining experience, by ensuring the smooth running of the restaurant. Maintaining the standards and ensuring staff follow guidelines and procedures. Manage all areas of Human Resources including payroll, all personnel documentation, disciplinary action etc. To oversee and supply feedback to all levels of staff by way of performance appraisal

DIRECT AND MANAGE NOBU RESTAURANT TO ACHIEVE FOOD & BEVERAGE GOALS
- Utilise leadership skills and motivation to maximise employee productivity and satisfaction
- Monitor hotel’s overall service and team work daily, and make recommendations for improvement to Department Heads
- Select and develop strategies to improve guest service, food production techniques and efficiency
- Analyse financial reports relating to food & beverage, and take corrective action and follow-up
- Achieve goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”
- Manage and co-ordinate pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:

- local requirements
- market needs
- competition
- trends
- potential costs and labour costs
- availability of food & beverage products
- merchandising and promotions
- Approve all wine purchasing, and other food & beverage items in accordance with corporate quality standards
- With the NOBU Chef, maintain an updated recipe file for all food and beverage items to include:

- sales history
- sales mix
- actual costs
- potential costs
- par stocks
- production time
- Prepare NOBU restaurant business plan based on input from Food and Beverage Manager
- Assist in the development of the Food & Beverage departments annual business plan, by developing strategies to increase sales in food & beverage in NOBU

LAWS, REGULATIONS AND POLICIES
- Monitors and makes sure NOBU restaurant follow all applicable laws
- Monitors purchasing practices to ensure maximum quality to lowest possible price
- Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards

HUMAN RESOURCES MANAGEMENT
- Screens, interviews and selects potential Assistants & Supervisors for department
- Assists in the selection process
- Develops and recommends appropriate training to meet guest needs Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Blow Away service
- Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service
- Assists food and beverage Department Heads to assess training needs and develop their departmental training plans
- Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager
- Conducts and guides Department Heads, and works closely with the Human
- Resources Manager on the following Human Resources related tasks:

- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance
- Employee relations
- Wage and salary administration
- Compensation and benefits
- Succession planning

EMPLOYEE RELATIONS
- Fosters and develops effective employee relations within department and throughout the hotel
- Establishes and maintains effective internal communications, including daily meetings with own Assistant manager and Supervisors, to ensure optimum team work and productivity
- Conducts monthly departmental meetings with all food and beverage staff present Looks for ways to motivate and challenge employees

HEALTH AND SAFETY
- Ensures that all potential and real hazards are reported and reduced immediately
- Fully understands the hotel’s fire, eme