Quality Manager

**Position Profile / Job Description**

**Position Title**:
**Quality Assurance Manager**

**Functional Department**

**Quality Assurance - Pinetown Division**

**Position reporting to**

**Plant Manager - Pinetown Division**

**Required Minimum Qualifications**

**Grade 12 plus a recognized Total Quality Management (TQM) systems related and / or tertiary technical qualification; Quality and Mechanical Engineering qualifications preferred; Senior management experience in a similar position and in the automotive industry.**_(Engine components experienced preferred). _**Computer literacy, especially Microsoft Packages.**People Management Skills, Negotiation Skills, Facilitation Skills, Empathy, Business Acumen, Communication Skills, Strong Interpersonal Skills, Attention to Detail, Ethics, Confidentiality, Project Management Skills, Analytical Acumen.**

**Required Minimum Work Experience**:
**5 - 6 years Quality Managerial / Supervisory / Specialist experience, preferably in a Manufacturing Environment. Excellent understanding of the Motor Industry Quality standards, Policies & Procedures, Union Experience.**

**Administration Level**:
**Band 10**

**GENERIC**

**NO.**:
**KEY PERFORMANCE AREA**:
**PERFORMANCE OUTCOMES**:
**COMPETENCIES REQUIRED**

**SKILLS**

**ATTRIBUTES**

**Manufacturing Inspection**
- To ensure adherence to Quality Control System.
- The Quality Control system is maintained in order to meet company and customer standards.
- Variances from Quality standards of components are identified and reported.
- Causes of deviation from standard are established and corrected.
- Customer complaints are investigated with corrective actions taken.
- Produce G8D and other relevant reports on causes of failure and required actions required actions.
- Scrap and rework targets are achieved.
- Ensure dimensional measuring equipment is calibrated at due intervals.
- Ensure benchmark sampling plan is utilised where relevant.
- Ensure swift turnaround times on support tests and measurements for special processes.
- Review all quality trends and metrics and make recommendations for improved focus.
- Ensure data collection systems are in place and data submitted on time for reporting purposes.
- Ensure Inspectors and Operators are fully trained and Skills Matrix updated.
- Ensure 5S is practised at the workstations.
- Attention to detail
- Knowledge of Quality principles and standards
- Lateral thinking
- Communication
- Facilitation
- Objectivity
- Ethics
- Analytical
- Systematic
- Initiative
- Pro-activeness

**Bought-out Material and components**
- To ensure that all materials produced & supplied meet customer specifications.
- Bought-out materials and finished goods are inspected according to inspection instructions and records maintained.
- Out of specification findings are reported immediately.
- Rejected product is quarantined.
- Supplier is informed of concern via Purchase Planning Clerk.
- Defective material reporting to be appropriately circulated.
- Attention to detail
- Knowledge of Quality principles and standards
- Familiarity of Customer specifications
- Communication
- Facilitation

**Quality Assurance system**
- To ensure that customer and company standards are maintained.
- Identify all current external (Customer & Corporate) QMS requirements and incorporate these into the appropriate documentation. Initiate a formal review twice per year.
- Implement and drive a programme of Systems, Process, Dock and Packaging audits. Communicate audit findings in an accurate, detailed and timely manner. Schedule follow-up audits to ensure findings are closed out within defined time scales.
- Drive identified methodologies for problem solving.
- Issue non
- conformance reports where appropriate for product, process and system non-conformances. Confirm permanent closeout, and suitability of corrective action on all reports within stipulated time frames.
- Achieve targeted objectives with regard to PPM’s and number of quality concerns for internal as well as our customers.
- AITF16949, ISO9001, VDA6.1 & BSI - Ensure ongoing organisational compliance with the quality management system requirements / periodic Management reviews
- Scrap Rate - Reduce and maintain internal scrap rate at less than objective target - commitment to corporate year on year scrap reduction goals.
- Maintain a suitable Gauge R&R system and supporting calibration system.
- Training - Define and rollout organisational training plan for Quality Policy, Quality Awareness, SPC, Core Tools, Care and Use of Inspection Measuring Equipment and disciplined problem solving. Plan quality-training activities together with production to minimise impact on production activities.
- Communication - Drive continuous improvement in quality. Communicate key quality metrics throughout the organisation.
- Quality System Review - Co-ordinate, Chair, distribute minutes and follow-up on required actions.
- Customer Communication - Respond to all customer enquirie