Client Service Consultant
2 weeks ago
**The role**- Santam Operations department has a permanent position available for a Client Service Consultant.
** What will you do?**-
- To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.
** What will make you successful in this role?**- A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.
** Qualification and Experience**-
- Matric/ Grade 12 RE Qualification FAIS compliant (30 credits) Minimum 2 years’ experience in Personal Lines Short Term Insurance Minimum 5 years’ experience in Commercial Lines Short Term Insurance Computer Literacy (MS Office package) Experience in a client service environmentGood understanding of contact centre processes and SLA’s-
- **Competencies**-
- Information seeking Analytical thinking Drive for results Initiative Emotional self-control Customer service orientation-
- **Skill**-
- Strong verbal and written communication skills Excellent interpersonal, communication and networking skills Strong client service orientation Ability to work under pressure Good judgement Attention to detail Self-motivated and comfortable in taking initiative Ability to work independently
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