Groups and Incentives Travel Specialist

7 days ago

Sandton, South Africa Executive Placings Full time

Luxury Travel Company is looking for experienced Groups and Incentives Travel Specialists. This is a hybrid role. Junior and Senior roles available.

Experience required:
Must have at least 3 years Touring groups specific experience

Good understanding of delivering excellent service to agents/guests

An in-depth knowledge of Tourplan or a similar booking system

An in-depth geographical, logístical and product knowledge of South Africa, Botswana, Tanzania and Kenya required

Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous

A willingness and aptitude to learn

Duties include:
Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)

A good understanding of specific requirements for Groups itineraries including general groups policies

Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget

Ensuring lead times for responses are met according to standard operating practices

Handling of bookings from quote to finalising, including invoicing and travel documents

Proactive selling of products and services ensuring the best possible itinerary for the guests

Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers

May from time to time be required to travel with a group or undertake site inspections with agents/guests

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