Customer Service Team Member

6 days ago

Springs, South Africa John Crane Full time

**Company Description**
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

Process and expedite orders with the appropriate internal departments to ensure that the customer receives his goods by the required date and to the required specifications.

Support external sales team with specific customer account information

Take responsibility for all jobs from the enquiry stage, right through to the delivery and collection of cash.

Inform customers of order progress and any changes in expected delivery date.

Once the goods are ready, ensure that they are dispatched to the customer with the correct paperwork

Follow and adhere to all John Crane sales processes

Assist finance in resolving payment issues in case of product discrepancies.

Monthly planning & reporting to ensure that the sales budget is achieved, where possible.

Creating and maintaining the customer/sales database on the company-shared folder

Monitor all customer price agreements and contracts

Any other duties as may be reasonably required of you by your manager
**Qualifications**
Computer proficiency in MS Office, and Outlook.

5 years' experience in a similar role

Excellent MS Office background

SAP Experience (ECP both transactional and service, C4C)

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Demonstrable professional experience in sales or commercial administration
**Additional Information**

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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