Trainee Manager

**Purpose of the Job**:
The Trainee Manager will assume responsibility for delivering on daily operational requirements as directed by the Branch Manager and facilitated through the Trainee Manager Programme. More specifically, the role will coordinate and execute activities related to sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration, while also supporting with supervision and staffing requirements. The Trainee Manager will ensure all aspects of a retail store is executed with excellence to create a shopping experience that delights our customers.

Role Description - Achieve store sales and profit targets through effective execution of divisional strategies. - Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures. - Respond to customer complaints in accordance with company policies and procedures. - Monitor and report on performance and sales against daily targets. - Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis. - Minimise stock loss through compliance with security measures, stock and cash handling procedures. - Implement pricing policies on merchandise - Coordinate merchandise display and sales promotion activities. - Orders merchandise and prepare requisitions to replenish merchandise on hand. - Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash. - Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions. - Ensure employees comply with established security, sales and record keeping procedures and practices. - Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams. - Monitor and report on the store’s compliance with healthy and safety policies

**Job Objectives**:
Enable team to have rotational, experiential learning exposures

Manage customer experience and engagement

Supermarket people leadership, development, management and administration

Maintaining service levels and operational standards

Supermarket P&L management and reporting

Supermarket expense management and control

Supermarket merchandising, pricing and promotional activity

Supermarket stock availability, quality, rotation and loss prevention (money and stock)

Supermarket housekeeping and compliance with health & safety, food safety and supermarket operational company policy and procedures

Develop comprehensive retail management knowledge to ensure optimal operational standards and highest levels of service excellence.

**Qualifications**:
**Essential**:

- Grade 12 qualification or equivalent (with Maths and English)

**Desirable**:

- Retail-related tertiary qualification

**Experience**:
**Desirable**:

- FMCG experience within a retail outlet

**Knowledge and Skills**:
**Desirable**:

- Product knowledge
- Branch systems knowledge
- Stock management
- Branch reports