Quality Analyst

2 days ago

Durban, South Africa Webhelp Full time

**Job Advert**
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join Concentrix + Webhelp in our dynamic Durban office, working on an exciting campaign.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.

We want people who understand how to prioritise, people who can meet tight deadlines and communicate efficiently.

**What you will do in this role**
As a Quality Analyst on our team, you’ll be:

- Calibrating evaluations, produce alignment measure and insight
- Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
- Driving local quality calibration plan
- Conducting site calibration to ensure consistency across the business
- Supporting calibration accreditation initiative
- Supporting academy accreditation
- Completing complaint investigation and transcript requests
- Capturing continuous improvement opportunities and close loop through effective coaching
- Producing actionable insight and recommendations

**Your qualifications**
Concentrix + Webhelp is a great match if you have:

- Matric
- Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
- High level of attention to detail when calibrating evaluations
- Experience of the quality framework or working in a quality assured environment
- Strong facilitation and coaching skills
- Proven track record of achieving targets
- Previous or current quality experience (Advantageous)
- Clear credit, disciplinary and criminal records

Please note that the appointment will be made in line with the Company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

Job Reference: SA02968

  • Quality Analyst

    2 days ago

    Durban, South Africa Webhelp Full time

    **Business Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join Concentrix + Webhelp in our dynamic Durban office, working on an exciting campaign. With game-changers in over 70 different countries, we celebrate our differences and...

  • Software Quality Analyst

    4 days ago

    Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...

  • Software Quality Analyst

    2 weeks ago

    Durban, South Africa Games Global Full time

    Enhance based in Durban, is looking for a proficient Software Quality Analyst who is passionate about Quality - creating innovative test strategies, driving software quality standards, and seeking efficiencies through test automation. As our Software Quality Analyst, you will join an innovative and high performing studio, working collaboratively with all...

  • Operations Quality Analyst

    4 weeks ago

    Durban, South Africa Tiger Brands Full time

    Operations Quality Analyst – Tiger Brands Operations quality analyst role at Tiger Brands. What You Will Do Implement and maintain measuring and testing requirements in Albany factories and drive everyday execution and continuous improvement. Ensure adherence to specifications (process, finished goods and packaging). Custodian of manufacturing/process and...

  • Quality Analyst

    1 week ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Durban as a Quality Analyst working on an exciting campaign. A critical eye for detail is essential in this...

  • Quality Analyst

    1 week ago

    Durban, South Africa Webhelp Full time

    **Business Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’ve been waiting for an opportunity to grow in your Webhelp career then seize this moment and let your knowledge and skillsets shine. Success awaits a diligent, driven and highly organised can-doer to join our vibrant team in Durban as a Quality...

  • Quality Analyst

    2 weeks ago

    Durban, South Africa Webhelp Full time

    Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Durban on an exciting campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll be joining...

  • Quality Analyst

    5 days ago

    Durban, South Africa Webhelp Full time

    Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Durban on an exciting campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under pressure. You’ll be joining...

  • Quality Analyst

    5 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Durban on an exciting campaign. A critical eye for detail is essential in this seconded role as well as analytical and problem solving skills. You should have an interest in content and people and should be able to work well under...

  • Quality Analyst

    2 weeks ago

    Durban, South Africa Unilever Full time

    Unilever is currently hiring for **:Quality Analyst** **Function**: Supply Chain **Location**:Maydon Wharf Factory **Terms & Conditions**: full time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives...