Fraud Risk Electronic Payments Manager

This details all the information about the job posting.
- Job Title- Fraud Risk Electronic Payments Manager- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Career Level- Senior Management- Job Category- Data Analytics- Job Type- Permanent- WHAT YOU WILL DOBankservAfrica, being a payments clearing house and part of the National Payments System of South Africa, and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and obligations.

JOB DETAILS - WHO WE ARE
Be part of BankservAfrica’s Transactional Fraud Mitigation - Fraud and Risk Management team.
For almost five decades, BankservAfrica has provided critical interbank payments infrastructure to the South African banking sector, and through it, to the people and businesses of South Africa.
As an organisation, we are passionately focused and responsive to our customers’ evolving needs. We’re future-focused, insightful and innovative experts who influence positive change. We believe in building trust through excellent delivery and are responsive partners who facilitate cross-border-industry collaboration toward a sustainable community and purpose.
In recent years, there have been exciting and rapid changes in the financial services sector. As the South African economy digitalises, the payment systems that underpin South Africa’s financial ecosystem has also undergone profound change through its Modernisation Programme, in particular, the Rapid Payments Programme. This service will strengthen the South African economy and support financial inclusion.
Due to our position in payments and financial services, we require the exercise of unconditional honesty and transparency on the part of the employee in respect of their duties and obligations at BankservAfrica.

WHO YOU ARE
Your in-depth understanding and demonstrated knowledge of the banking and payments industry, the fraud landscape, it’s dynamics, counter initiatives and use of data analytics for counter fraud and AML strategies will be key to assisting the transactional fraud mitigation and data science team with detection criteria, to mitigate and build relevant use cases against and to be reported upon at a regulatory, industry and customer level.
Your knowledge and experience in fraud prevention product(s) and service level management will help as you drive and maintain the team’s cross functional relationships internally to ensure the timeous delivery of operational and product support management across the value chain. These activities will include product lifecycle, performance, risk, incident, and change management.

ABOUT THE POSITION
Reporting to the Manager Product TFM, the role will require a highly engaging and interactive personality with professional communication, written and verbal skills; as well as the ability to engage and present at industry and regulatory forums, and C-Suite meetings, as required.
- The position requires:

- an in-depth understanding of fraud, financial crime and risk management processes and banking fraud structures
- an in-depth understanding and analyses of large transactional data sets to extract potential risk and prepare a plan to validate with relevant parties.
- a good knowledge of modi operandi and trends, fraud investigation workflows and prevention methodologies within the electronic payments space that includes all payment streams including debit orders.
- an understanding of the fraud industry regulatory landscape, structures, and reporting requirements.
- an excellent understanding and use of data analytics, the ability to interpret, design relevant and insightful dashboards for reporting purposes.
- Key stakeholders are:

- Customer Value Management Teams (Electronic Payments Product Owners and Card, Customer Account Management Team, Data Analytics, Help Desk and Marketing)
- IT Delivery, Operations, Change Management
- BankservAfrica Customer and Regulators
- Service Providers and Vendors

RESPONSIBILITIES
FINANCE
FINANCIAL MANAGEMENT
Provide input into BU budget, demonstrate cost awareness and control and report on revenue, costs, and volumes

STAKEHOLDERS
STAKEHOLDER MANAGEMENT
Identify, develop, update, and maintain the fraud ecosystem through good Stakeholder and Customer relationship management.
Manage Customer and Stakeholder exceptions through the Fraud Customer Account Management Program
Build, engage and maintain relationships with all Customers fraud management and AML departments for collaboration and joint initiative efforts
Understand Customer needs and supplier contribution to utilize and drive optimal product and operational results
Perform a backup Product Customer Liaison role for the Product Manager: TFM with regards to industry association(s) representation and or at relevant meetings and forums
Drive product adoption through collaboration with the Customer Account