Senior Legal Counsellor

_**DETAILS OF THE VACANCY**_

**Job Title**

Senior Legal Counsellor

**Location**

Durban

**Salary Grade**

Senior Legal Counsellor Grade One (1)

**Reporting to**

Branch Manager

**Reporting staff**

None

**Type of Position**

Permanent

**Working hours**

Mondays to Fridays from 08h00 - 16h30

Alternate Saturdays from 09h00 - 12h30
- **PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES**_

The purpose of this position is to assist the Branch/Departmental Manager with some of the management functions and members (clients) with legal advice and paralegal solutions to common problems, within the parameters set by the Company and the Scorpion Legal Protection Membership Agreement. In addition, to support the department(s) in streamlining day to day legal quality controls and staff support.

Key Responsibilities include, but are not limited to the following:
**Auditing and assessment of case files after first consultation.**

Ensuring that correct legal advice and correct assistance is provided to

clients at first consultation to ensure proper and quality service of clients.

**Audit and assessment of routine case files.**

Ensuring that correct legal advice and correct assistance is provided to

clients to ensure proper and quality service of clients.

**Act as Case and Diary Manager for all Legal Counsellors.**

Ensuring that all case files are maintained and regularly updated as per

company policies and procedures.

**Act as Regional Internal Auditor on ad hoc basis as directed by the Regional Manager.**

Auditing and assessing case files as directed.

**Act as Legal Counsellor to clients**

Attending to clients and providing legal advice and assistance

**Attending to Customer complaints**

Attending to complaints in accordance with Complaints Handling

Policy & Procedure, Pinnacle SLAs, and any other internal company

policies such as Best Practices, EO Communications etc.

**Members / Claimants Interviews**

To obtain objective feedback from members / Claimants on the service

delivery of the branch/dept. Interview must be documented and evidence

presented to Line Manager / RM.

**Compliments project**

To obtain compliments from staff weekly. Verify that there is a valid written

compliment and submit to managers.
- **MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS**_

**Education**

Must have Matric (Grade 12); and completed legal degree (LLB or B Proc, B Juris,

BLC or B Com/BA Law)

**Experience**

**Admitted attorneys** - 2 years relevant/legal post article experience.

**Legal graduates** (not admitted attorneys) - 4 years relevant/legal post-graduate

experience.

Have all round legal knowledge and experience in the following fields of law but

not limited to, Property, Wills, Labour, Contracts and Motor vehicle matters

Must have the ability to conduct presentations.

**Other**

Must be computer literate; specifically, proficient in MS Word, MS and Outlook.

**General working conditions**

Regular office environment and no health and safety risks involved.

Must be prepared to travel from time to time.
- **PRE-REQUISITE COMPETENCIES**_

**Knowledge Competencies**

Professional knowledge

Product knowledge

**Skill Competencies**

Accuracy

Excellent research skills.

Conveying information

Decision-making skills

Goal setting ability

Listening skills

Leadership

Problem-solving ability

Teamwork

Verbal communication

Written Communication

**Behavioural Competencies**

Action orientation

Computer systems orientation

Concern for order

Customer service orientation

Decisiveness

Information seeking

Initiative

Integrity

Persistence

Stress tolerance
- **APPLICATION AND CONTACT DETAILS**_

**Contact Person**

**Reference Number**

**Closing Date**

**Friday, 18 July 2025**

**Job Type**: Permanent

Pay: R25 512,00 - R36 379,00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelors (required)

**Experience**:

- Minimium: 2 years (required)

Work Location: In person

Application Deadline: 2025/07/18