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IT Manager

3 weeks ago

Durban, South Africa Unilever Full time

Business Context and Main Purpose of the Job - The main purpose of the geography based Tech Lead role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams. - Therefore key to the role is to proactively develop a strong relationship with the customers - being the business teams in the cluster, and the suppliers - being Global IT Innovation, UniOPS Service Line Owners and IT Service Delivery. - The Tech Lead is responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within his/her areas of responsibility are clearly articulated and agreed. - The Tech Lead will support the activation of the global innovation programs to support these plans in the cluster based on his/her area of responsibility - The Tech Lead must ensure the review and proactive identification of improvements of all existing IT Services with his/her area of responsibility. - The Tech Lead must at all times ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs SCOPE OF JOB /Area of Responsibility Geography - _Africa_ Leadership Team - _Africa IT LT_ Functions - _Cross functional_ Service Lines: _Networks, mobile, video, voice, end user computing, print_ Legacy and Heritage - _PITS, Remedy and others_ Number of Vendors/ Customers - _>10_ Number of direct reports - _3_ Main Accountabilities Within his/her area of responsibility* the Tech Lead will undertake the following key activities BUSINESS PARTNERING & IT PLANNING - Builds long-term relationships with business teams within his/her area of responsibility - Undertakes the communication of IT Strategies, Roadmaps and Plans within his/her area of responsibility ensuring that business teams have good visibility of upcoming programs that impact them - Works with business leadership and management teams to understand business requirements/demand for IT within his/her area of responsibility and as required engages with Global IT BP and Service Line Leads to detail the business requirements and understand how these will be met - Engages with business teams within his/her area of responsibility to help prioritise and scope the IT plan in the area of responsibility aligned with overall roadmap and plans and ensure that responsibility during rollout are clearly communicated and that business steams are advised on how to govern and resource for these changes - Conducts regular IT Service Review with key stakeholders within areas of responsibility GLOBAL IT SERVICES - Ensures the correct linkage with IT Services based on area of responsibility - Adheres to service management framework in delivery of IT Services within area of responsibility UNDERPINNING SERVICES(BUSINESS APPLICATONS) - Supports the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities - In the case of relevant incidents with core business processes works together with the functions in order to activate contingencies to minimize disruptions within area of responsibility (e.g: distribution sites, plants, IC agencies, etc) - Inputs to the review of services with Service Delivery team as determined by scope of responsibilities and undertakes escalation of service issues and agreement of service improvement plans within scope of responsibilities - Ensures alignment and adherence to standard support model DIRECTLY CONSUMED AND SERVICE LINES - Supports the Service Management & delivery of these Services within area of responsibility - Engages directly with Service Lines in ensuring delivery of services - Undertakes BRM role on Service Delivery for these Services within area of responsibility - Supports the introduction on new Services or new Innovation in the Directly Consumed Service Lines - Inputs to review of services with Service Lines including vendor review - Reviews and agrees Service Improvement plans within area of responsibility - Coordinates communication of urgent incidents for Directly Consumed Services on the ground within area of responsibility acting as local touch point for resolution teams - Confirms extent of business impact and acts as liaison with local 3P and local vendors - Works with business teams to ensure that the benefits of the existing service lines and new/updated services lines within area of responsibility are achieved - Undertakes the necessary actions for Service Requests within area of responsibility LEGACY & HERITAGE APPLICATION SERVICES - Undertakes a regular review of L&H services and identifies improvement plans - Ensure the achievement of Service Improvement plans IT COSTS - Provides Input to IT Cost Drivers to support forecast within area of responsibility - Manage receipt