S&op Lead

**Role purpose**: The purpose of this job is to own and facilitate the execution of the end-to-end sales & operations planning process according to the global Heineken standard. The S&OP Lead ensures that key decision makers take business decisions across multiple functional areas in a coordinated, timely and high-quality manner.

To introduce, implement and sustain the S&OP process and SLA within the OpCo that adheres to the global standard. It covers all major functional areas in the OpCo like marketing, trade marketing, sales, planning, production, logistics, and finance.

**Key activities & results**:
**Activities**
- Change management and execution of S&OP process
- Ensures execution and continuous improvement of monthly S&OP cycle in line with Heineken standards
- Clarifies, communicates, and monitors tasks and responsibilities of all relevant stakeholders involved in the preparation and execution of the S&OP process. Provides coaching if required.
- Monitors the execution of all key decisions taken in the S&OP meetings, and reports into the next S&OP cycle.
- Ensures ad-hoc issues are resolved in line with the formal S&OP process and escalation paths
- Acts as an active member of the Heineken S&OP community of practices which involves knowledge sharing, Heineken S&OP standards development, etc
- S&OP commitment
- Creates awareness and buy-in throughout the OpCo and act as an ambassador for the S&OP process. Makes sure that decisions on balancing demand and supply are taken within the S&OP framework.
- Stakeholder management
- Clarifies, communicates, monitors, and aligns tasks and responsibilities of all relevant stakeholders involved in the preparation and execution of the S&OP process, in line with S&OP processes and objective setting.
- Facilitation of decision making
- Facilitates decision making by preparing, chairing and participating in the S&OP meetings and involving all relevant decision makers and functional perspectives, within the S&OP structure.
- Ensures that all relevant topics are on the agenda for the S&OP meetings
- Prepares and facilitates decisions to optimize the cost / service trade-offs
- Actively participates in S&OP meetings
- Ensures quality of decision making by ensuring involvement of relevant decision makers.
- Best practices sharing
- Exchanges and applies best practices and actively participates in the Heineken S&OP Community and external peer networks.
- Quality of information
- Ensures all relevant data for the S&OP process is delivered timely, complete, and accurately, in line with the Heineken standard data sets.
- Monitors data quality and proposes corrective actions in case of deviations.

**Results**
- Heineken S&OP process serves as the leading platform for all major business decisions across multiple functional areas.
- Successful implemented, executed and maintained S&OP process in the OpCo, in line with the Heineken Standard (processes and timings).
- Process in place to link S&OP decisions taken into the past to actual performance and trends in the S&OP dashboard.
- High quality decisions and one agreed plan (with underlying assumptions) supported by all relevant stakeholders.
- Optimize the cost / service trade-offs.
- One agreed plan, with underlying assumptions
- All relevant S&OP decisions that require alignment across functions is taking place within the S&OP structure
- Incorporates regional sourcing decisions into the long-term S&OP decisions
- The S&OP deck (expressing both volume and value) is equipped with high quality input and output data.
- One common and accurate S&OP deck (expressing both volume and value) used for preparation and discussions in S&OP process

**Personal Attributes**:

- Good verbal and written communications skills
- Strong analytical skills, be proactive
- Possess Strong Project Management skills
- Ability to work well under pressure.

**Experience & preferences**:
4-8 years of experience in Business, preferably in FMCG

Preferably experience in Business Planning, Project Management, or changes Management,

Financially and analytical literate

Preferably in:

- Commerce, distribution, production, planning
- Project/change management
- S&OP process design and implementation