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Junior Receptionist

3 weeks ago

Stellenbosch, South Africa Eendracht Hotel Full time

As a Host/Hostess/reception your main duty will be to ensure comfort and well-being of the guests.

**Main Duties and Responsibilities**:(Depending on which shift you are, the following duties apply)

1. To be friendly, efficient and always willing to help.

3. Follow all handovers through and make sure they have been done.

4. Ensure that all equipment is in good working condition. (radio, telephone, computer, internet, Wi-Fi and security systems)

5. Make sure there is music playing.

6. Charge all telephone calls to rooms.

7. Make sure that all charges have been accurately billed to each room.

8. Prepare guests’ bills for check-outs and check out the guests.

9. Ensure gratuities and sales, etc. are recorded accordingly.

10. Print the rooming list and check.

11. Assist guests with their requirements and requests.

12. Always be available at Reception to welcome and attend to guests.

13. Do proper handover of petty cash.

14. Ensure that all system backups are done daily.

15. Make sure that the security telephone is charged and in good working order.

16. Communicate all related maintenance issues.

17. Make sure all the guest’s info is on the reservation.

18. Know Stellenbosch well and know where everything is.

19. Make and manage reservations.

20. Assist in making reservations at restaurants for guests.

21. Make sure that the Reception Area is always spotless.

22. Practice good personal hygiene principals at all times. (hair to be clean and tidy, face clean and tidy, etc.)

23. Lock up of Hotel in the evenings.

24. Making sure all areas are secure (gas, lights are switched off, etc.)

25. Supervise Security during the evenings.

26. Do “walk about” and inspect Security every night.

27. Shifts can be between 6h30 and 22h00 7 days a week.

Start Date: ASAP

Experience and minimum qualifications needed:
NB: Computer literacy and hospitality industry experience is required.
Education: Matric. Must be able to speak, understand and write English and Afrikaans at a high level. Work Experience: Previous experience essential. Service experience is essential.

A positive, outgoing personality will be a plus and great physical condition and perfect health a must to perform duties in a timely and accurate manner.

**Salary**: Neg. according to experience.

**Salary**: R5,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- reception: 1 year (preferred)