Non-motor Claims Advisor
1 week ago
-Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Our Advisers within the Non-Motor Claims Department are committed to providing Momentum STI clients and brokers with awesome service and to making their experience with Momentum STI enjoyable, easy and convenient. A Non-Motor Claims Adviser captures, validates and finalises contents and other various claims from clients.
Requirements
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate is essential
- Self disciplined and self motivated
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with a investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling Attitude
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
Duties & Responsibilities
- Capture/Register claims on the PREMIA systems
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers & assessors
- Handle and resolve queries from clients/service providers
- Validate claims within turnaround time
- Handling and resolving queries and problems from clients and service providers
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place
Competencies
- Matric or qualification equivalent to matric
- At least 1 year claims experience in a short-term insurance industry
- Previous call centre experience with an above average performance track record
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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