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Communication Specialist

2 weeks ago

Centurion, South Africa Momentum Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

**Role Purpose**

Manage the end-to-end communication function by designing, developing and executing communication plans, to drive engagement that supports the achievement of key business objectives.

**Requirements**:

- Bachelor’s degree or equivalent qualification in Communications or Marketing required.
- A minimum of 3-5 years’ experience in a relevant communication environment.

**Duties & Responsibilities**
- Help design, prepare, develop, edit and share information to inform and empower clients (i.e. Multiply members, partners and financial advisers).
- Manage the full communication process and elements across all channels and act as communication champion/owner i.t.o. compiling, driving and taking accountability for communication across the client journey.
- Manage various communication campaigns simultaneously.
- Conceptualise, plan and implement various communication interventions, and manage the administration thereof.
- Interpret briefs and produce creative and effective ideas, messages and content.
- Align all communication to the Multiply strategy, brand, communication standards, tone of voice, CI and legislation.
- Ensure that synergies are established in terms of style, medium and content for all communications within the business.
- Develop key messages: create and maintain appropriate, consistent language and terminology across all internal and external media and channels.
- Review and edit all communication to ensure consistency in style, tone and format.
- Translate complex concepts and jargon into plain and simple language and visuals.
- Keep up-to-date on best practice, particularly changes to communications innovation and legislation.
- Regularly audit all Multiply communication touch points and keep an up-to-date document matrix.
- Manage all administrative tasks that are related to the communication function.
- Meet with colleagues, internal clients and project teams to consider communication and content requirements.
- Provide authoritative expertise and advice to clients and stakeholders.
- Ensure that relevant communications are sent out in an accurate and timely manner.
- Ensure all stakeholders are well briefed on key communications issues.
- Monitor and continuously improve the effectiveness of various engagement initiatives
- Identify and implement ways to measure communication success.
- Analyse and report on all aspects of communications, including effectiveness of content and channel.
- Manage the full communication process and elements across all channels.
- Drive the implementation of communication strategies within the business.
- Contribute to the design of client journeys that result in a superior client experience.
- Engage with key internal and external stakeholders to identify changing client and business needs and align communication objectives with these needs.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Positively influence and participate in change initiatives.

**Competencies**
- Exceptional creativity and problem-solving skills.
- Proven cross-discipline marketing fluency and expertise.
- Proven track record managing multiple projects, negotiate work flow, and handle tight deadlines.
- Ability to challenge the status quo with new ideas, new approaches, and new solutions.
- Impact and influence.
- Can effectively manage multiple projects simultaneously and work well in a cross-functional team environment.
- Comfortable interacting with stakeholders from multiple departments and upper management.
- Competent written and verbal communication skills.
- Strong problem-solving skills.
- Sound knowledge of communication policies, procedures and processes.
- Knowledge of the legislative impact on the insurance industry.
- General knowledge of all business-related rules and regulations, eg FAIS, POPIA.
- Knowledge of content writing and marketing.
- Knowledge of messaging matrix.
- Ability to manage multiple conflicting priorities and meet deadlines.
- Strong decision-making skills and the determination to see projects through to the end