F&b Service Expert

3 days ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23134379

**Job Category** Food and Beverage & Culinary

**Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.

Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.

Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

In-Room Dining/Room Service
- Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, foll

  • F&B Director

    7 days ago

    Cape Town, Western Cape, South Africa Alchemy Global Talent Solutions Full time

    Job Description:The Alchemy Global Solutions group is seeking a dynamic and experienced individual to oversee the day-to-day operations of our hotel, with a primary focus on Food & Beverage (F&B) functions. The ideal candidate will possess strong leadership skills, exceptional knowledge of the hospitality industry, and a passion for delivering high-quality...

  • F&b Supervisor

    4 weeks ago

    Cape Town, South Africa The Roberts Connexion Full time

    **4* Hotel close to the Airport** is looking for a F&B Supervisor. Responsible for managing the day to day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees. Always ensuring that Guests receive fast, friendly and efficient food and beverage...

  • F&b Supervisor

    1 day ago

    Cape Town, South Africa The Roberts Connexion Full time

    **4* Hotel close to the Airport** is looking for a F&B Supervisor. Responsible for managing the day to day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards and codes, basic discipline and reviewing of employees. Always ensuring that Guests receive fast, friendly and efficient food and beverage...

  • Assistant F&b Manager

    2 days ago

    Cape Town, South Africa Karen Tupper Recruitment Full time

    A four-star hotel in Cape Town CBD seeks an Assistant F&B Manager to support their dining operations. **Key Responsibilities**: - Assist in managing the restaurant and bar, ensuring guest satisfaction. - Oversee and train staff, ensuring efficient service and a positive work environment. - Support menu development and manage inventory. - Ensure our F&B...

  • F&b Manager

    2 weeks ago

    Cape Town, South Africa Karoo 1 Hotel Village Full time

    This is a full-time live-in position. We are a 125 sleeper property situated 1h45 from Cape Town, with both Glamping and hotel accommodation available. We have 2 restaurants, bar and manage regular events including weddings. We require an F&B manager: Key Performance Areas - Managing food and beverage and banqueting/events operations within budget and to...

  • F&b Manager

    2 weeks ago

    Cape Town, South Africa Rachelle Duncan Recruitment Full time

    **Hotel F&B Manager, Cape Town Central: 4* hotel** **Read full spec below and ONLY reply if you meet the criteria. ONLY MS WORD CV's will be accepted. Please convert from PDF first. This is worth your while!** 4* property with 340 rooms, 90 seater restaurant serving three meals a day, a bar, boardroom, gym and lounge, The other restaurant seating 300, a...

  • Accommodation and F&B Lead

    8 hours ago

    Cape Town, Western Cape, South Africa Charles Hope Apartments Full time

    About UsWe are a dynamic and rapidly growing hospitality company, offering premium serviced apartments and aparthotels across the UK and Europe.Our vision is to establish 50 city-center locations worldwide and create a network of support, collaboration, and growth. We're committed to delivering exceptional guest experiences through service excellence,...

  • F&b Supervisor

    7 hours ago

    Cape Town, South Africa Belmond Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assist with the...

  • F&b Supervisor

    7 hours ago

    Cape Town, South Africa Belmond Management Full time

    As a F&B Supervisor at the Mount Nelson, you will drive excellence to all guests, while crafting lasting culinary experiences, orchestrated by the attentive, knowledgeable, and approachable staff. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. **Primary Responsibilities Include**: - Assist with the...

  • F&b Reservations Agent

    3 weeks ago

    Cape Town, South Africa Belmond Full time

    Our F&B Admin team is looking for a F&B Reservations Agent to join the team to provide constant and professional support to the Food and Beverage operations of the hotel by managing the portfolio of F&B reservations for the hotel. **Main duties include**: - To be fully conversant on all services and facilities offered by the hotel. - Ensure guest...

  • F&b Reservations Agent

    3 weeks ago

    Cape Town, South Africa Belmond Management Full time

    Location: South Africa, Cape Town Department: Business Support & Corporate Office Employment type: Full-time **Experience**: Our F&B Admin team is looking for a F&B Reservations Agent to join the team to provide constant and professional support to the Food and Beverage operations of the hotel by managing the portfolio of F&B reservations for the...

  • Assistant F&b Manager

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Assistant F&B Manager (5695) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • F&b Operations Manager

    3 weeks ago

    Cape Town, South Africa Staff Connection Full time

    Cape Town , Garden Route Region R28kR30k Plus Including accommodation and provident fund **F&B Operations Manager required a resort in the Garden Route region.** - Hospitality degree or diploma - SA Citizen - Min 4yrs in a F&B operations role within a 4*/5* environment - Financial acumen - Guest service management - Stock management - Staff management -...

  • Assistant F&b Manager

    2 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Assistant F&B Manager (14101) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • F&b Supervisor-pool

    2 weeks ago

    Cape Town, South Africa Belmond Full time

    Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience, at our Oasis Pool for the upcoming season, for a...

  • F&b Service Expert

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23155000 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • F&b Supervisor-pool

    2 weeks ago

    Cape Town, South Africa Belmond Management Full time

    Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience, at our Oasis Pool for the upcoming season, for a...

  • F&b Supervisor Oasis Pool

    3 weeks ago

    Cape Town, South Africa Belmond Full time

    Mount Nelson Hotel is looking for an F&B Supervisor to assist at the Oasis pool for season. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience to our guests. **Main duties include**: - Assist in the managing of F&B departments as required, ensuring the smooth running of the events of...

  • Senior F&B Manager

    7 days ago

    Cape Town, Western Cape, South Africa Red Carnation Hotels Full time

    About This Opportunity:We are seeking a highly motivated and experienced Food and Beverage Manager to join our team at Red Carnation Hotels. You will be responsible for leading the F&B team in delivering exceptional service to our guests, controlling stock and costs, and developing new revenue-generating ideas.Responsibilities:Manage the F&B team to deliver...

  • Assistant F&b Manager

    3 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22154630 **Job Category** Food and Beverage & Culinary **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** **Required Experience & Qualifications** - Relevant Hospitality...