Service Manager

This is a **live-in **position at a Safari Lodge near Thabazimbi, Limpopo. Accommodation and meals on-site are provided.

Work Cycle: 6 weeks on / 2 weeks off.

**KEY FOCUS AREAS**

**Food and Beverage Service**
- Maintain responsibility for service, sales, expenses and profit goals as directed and as outlined in the beverage the company goals of guest service and satisfaction, teamwork, reporting requirements and financial performance.
- Supervise service, manage service standards, and ensure that service staff are fully prepared for each guest service, including confidence in food/menu descriptions and wine pairing recommendations.
- Ensure consistency in services and products offered.
- Monitor staff and patron activities to ensure that liquor regulations are obeyed.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Develop and implement specialty drinks including welcome, morning and evening drinks.
- To ensure optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate and resolve guest complaints where required.

**Beverage Administration and Control**
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery and glassware.
- Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.

**REQUIREMENTS, QUALIFICATIONS AND SKILLS**
- Sound knowledge on TallOrder/ Resrequest (advantage)
- Sound knowledge of the highest level of F&B customer service in a luxury environment.
- Sound knowledge of local, regional and international wines.
- Sound overall beverage knowledge.
- Sound knowledge of food and cooking methods.
- Sound knowledge of product and supply.
- Sound knowledge and understanding of stock procedures and control.
- Sound knowledge on the operation of all appliances and equipment.
- Sound knowledge of hygiene and all cleaning products used.
- Knowledge of planning, budgeting and departmental administration.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it