IT Administrator

1 week ago

Pretoria, South Africa NEOC Digital Full time

We are searching for an IT Administrator to form part of the business. The right person should have a good knowledge and experience working with network and server technology as well as typical IT services found in an advanced network and ensure the stable operation of the in-house networks and to design, install, administer, and optimize company servers and related components, as necessary.

SAP
- SAP Business One experience is essential
- Assist users with day to day queries
- Provide training to users where applicable
- Update and maintain user rights
- Creation of additional reports as required
- Update existing reports as required
- Implementation of new modules as required
- Update of current modules as required
- Creation of reports on Management Reporting Services based on SAP information
- Maintaining the linking of data between SAP and Management Reporting Services

CRM
- Assist with exporting of CRM database information

First line support
- Manage all network connection problems (WAN/LAN); Wireless / Wired / Mobile data (Firewall, switch, Wifi)
- Manage all Applications; Windows, Microsoft Office, SAP, Management Reporting Services, Remote desktop connections
- First contact point for users with questions / IT related incidents by phone, by mail and remote assistance
- Offer support on any kind of questions/issue's users have/experience
- Troubleshooting basic computer issues (user hardware, system, and software)
- Troubleshooting basic connectivity issues
- Troubleshooting basic 'user' issues

IT Administration
- Implement a backup system and ensure backups are verified and correctly run to ensure business continuity
- Ensure network cables and cabling is installed appropriately
- Ensure all antivirus software is updated on a regular basis
- Setup up of computers and tablets for new users
- Troubleshooting any issues with local internet connections. Optionally monitor local connections and infrastructure. Contact local ISP to resolve local internet connections
- Fulfill network administrator duties
- Facilitate and execute the process to change to own IT infrastructure
- Change of Windows product key and activate Windows again and/or deploy a new operating system
- Continual deployment of Group company’s IT procedures
- Implementing a server to be accessed by all users
- Maintaining of printer network and printers
- Assisting with VPN queries
- Implementing IT procedures

Reporting on:

- Current IT issues and project management of the issues
- Update user list against company equipment
- Update flow charts or IT mapping as and when there are changes

**Experience and qualification**
- Minimum 3 years in IT/software development, systems administration.
- Must have relevant IT qualification.
- Perform and maintain system backups and recovery via backup software.
- Administration of cloud-based infrastructure
- Strong technical and user guide documentation skills

For more information please contact:
Kagiso Madiba

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