Field Assistant Technician

**JOB TITLE: Field Assistant Technician**

**DEPARTMENT: Mobile Operations**

**REPORTING TO: Technical Manager**

**LOCATION: Durban, KZN**

**ADDITIONAL INFO**:

- After hour work and working on weekends will be a requirement.
- Long distance travel and nights away will be a requirement.
- A medical fitness assessment will be required to be carried out.
- A valid clean driver’s licence is essential.

**PURPOSE OF POSITION**

The prime objective of a junior field services technician is to ensure efficient & effective delivery of technical services & maintenance within the region to achieve operational SLA’s. A high level of focus is given to all regional projects and costs which are monitored and delivered on time, with continues drive to maintaining HSSE standards and compliance.

**KEY RESPONSIBILITIES**
- Calls are resolved first time with repeat calls been monitored against monthly SLA performance.
- Ensure that quality of work carried out is exceptional at all time, with maintaining housekeeping across fleet & sites.
- High level of professionalism and feedback is maintained.
- Provide detailed, complete information on the intelliserve electronic job card updates, as well as the HEAT call closure updates.
- Report on incident and near misses.
- Ensure that safety compliance is always adhered to, by finalizing monthly HSSE inspections.
- Ensure that safe driving is always practiced, including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc. and actions are closed out for none conformance, to sustain a 95% driver safety score across the month.
- Ensure that proper PPE is always worn and inspected as part of the monthly HSSE inspection process.
- Ensure all call updates are completed within SLA and updates closed out on time, to ensure effective call tracking on the call logging system.
- Ensure the submission of relevant paperwork is submitted on time, to allow call processing and invoicing.
- Ensure their van stock is maintained weekly with, used stock been booked out of each van, with warranty and replenishment stock been tracked correctly.
- Provide updated and effective feedback to the service desk where required to ensure mínimal delayed as well as updated feedback to our clients etc.
- Provide support and guidance to other associates, as and when required.
- Support and updates the project teams, to ensure quick turn around and feedback were needed.
- Manages their online profile around performance for growth objectives & development goals to ensure feedback around development and KPI targets been tracked and reviewed with their line manager.

**DELAGATION OF AUTHORITY**
N/A

**POSITION RELATIONSHIPS**
**Internal**:

- Technicians
- Project offices
- Other internal departments
- Team Leader / Service Manager

**External**
- Oil companies
- Sub-Contractors
- Branded Marketers
- Commercial and private use clients
- Government & Municipalities

**MEASURES OF PERFORMANCE (INDICATORS)**

**Leading**
- 100% HSSE Compliance
- 98% Calls competition within SLA Times
- 100% Feedback/communication to Schedulers
- 100% Support to other team members

**Lagging -**:

- Ensure that quality of work done is exceptional at all time.
- First time fixes are achieved above 95% of all there calls attended to in the month.
- Compliance around product standard work requirements, to ensure quality at all time.
- 100% housekeeping is maintained across all site, projects and company assets.
- An above normal level of professionalism and integrity.
- Importance on been punctual at all times, with an aim at achieving 100% planned response time.
- 100% Accuracy, completion and submission across all paperwork and audits submissions.

**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/ Achievements**:

- Matric with at least N4 in electrical, Mechanical or electronics engineering
- Preferred: Diploma in Electrical/Mechanical/Electronics Engineering

**Experience/ Knowledge**:

- At least 1 years working experience within a service-based industry

**Specific Skills**
- Proficient computer skills
- Accuracy, efficiency, and reliability are key skills
- Ability to communicate quickly and effectively both written and verbal
- Proven logical problem-solving skills
- Good leadership skills

**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**

**Customer Driven**:

- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.

**Collaborative**
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.

**Inclusive**:

- Seeks to understand different perspectives and cultures.
- Contributes to a work climate w