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Product Consultant

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Gauteng, South Africa Smollan Full time

We are looking for a Product Consultant in Midrand to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:
Administration
In-store Sales and Marketing
Customer Satisfaction and Service

1. Customer Experience Management
- Gather feedback and suggestions from customers to continuously improve the service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment

2. Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices

3. Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions

4. Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
- 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry
- Matric
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy - MS office suite