Product Manager: Mobile Voice

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**Role Purpose/Business Unit**:

- The Product Manager will be responsible for the development, enhancement, management, and evolution of mobile voice and roaming products within the Vodacom Business unit. The individual will also be responsible for the ownership of all product related requirements, and drive innovation throughout. Key duties will include aligning to and working toward achieving the product strategy and plans, collaborating with cross-functional teams to drive business growth and ensure the delivery of revenue and profitability. Delivery includes the design and delivery of an end-to-end strategy and processes for the product portfolio to maximise existing customer bases and acquisition of new customers.

**Your responsibilities will include**:
**Strategy Execution**:

- Develop and maintain deep understanding of customer needs, market trends, and competitor activity related to the product and the broader technology market.
- Drive the uptake of Mobile Voice and Roaming products through engagement with the sales organisation, to achieve or exceed the revenue targets and business objectives
- Participate in shaping sales initiatives and pathways for route-to-market execution of the product strategy, nationally.
- Work toward achieving the product revenue & margin targets. Define the GTM Strategy for the product Achieve Portfolio Commercial Goals (Target revenue, new business & resign TCV, margin, EBIT & Opex) Docusign Envelope ID: C6C723E7-C068-4DE7-A8C5-3AD194BB204F

**Channel Development and Sales Revenue Growt**h:

- Participate and drive sales cadence and pipeline management for Mobile Voice and Roaming products
- Inform the annual targets to be set for [the product] according to the agreed business plan, remaining overall accountable for revenue for the product.
- Ensure the product and product partners are correctly setup to deliver the right services and service levels to translate into an above industry Net Promoters Score (NPS) standard.
- Inform the price monitoring plan and participate in price optimisation exercises

**Stakeholder Management**
- Managing Stakeholders: Strategic management of stakeholders to achieve success in the market. Builds collaborative partnerships and alliances for market success.
- Managing and collaborating with Vodacom Business management and sales teams to drive profitable growth for the business
- To work closely with Vodacom Business Stakeholders to ensure they are ready to support the product & related services
- Collaborate and champion cross-functional working relationships to create a unique, superior customer experience
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Manage the multiple internal & external stakeholders across the landscape
- Hold a relevant degree in IT, Project Management or related field
- Postgraduate qualifications (Desirable)
- +7yrs Relevant Technology Product management experience
- Familiar with Product Development lifecycles
- Excellent track record in delivering high value products & services.
- Background in Enterprise Product Management preferably

**Technical Competencies**
- Intelligent with commercial acumen and numerate
- Good communicator and good interpersonal skills
- Good team player
- Confident presenter in sales and customer forums.
- Business development skills - unlocking the opportunity based on customers’ business requirements
- Extensive experience in telecoms/IT design with proven technical co-ordination
- Experience in change management in a technological context
- Team player, strong influence and relationship management skills
- A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
- Fluent in English
- Ability to lead in high-growth, high-uncertainty environments
- Ability to work in an international and distributed virtual team Docusign Envelope ID: C6C723E7-C068-4DE7-A8C5-3AD194BB204F
- Excellent Customer relationship management skills with ability to interact at Director level
- Strong communication and decision-making skills - ability to balance conflicting interests
- Stakeholder management

**Behavioural Competencies**
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: Seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating acc