Operations Manager

Job Title: Operations Manager

Location: Pretoria, Gezina

**Operations and quality performance**
- Must have a professional impact and ability to build a performing team easily
- Professional interaction with other internal departments
- Manage Production Managers so that everyone complies to Medipost Pharmacy and GPP rules
- Ensure adherence to all Service level agreements
- Manage all status in the business from status 70 to status 95 in accordance with SLA’s and Business SOP’s
- Manage daily influx of WIP.
- Maintain and give input with regards to SOP's and to ensure business process execution is standardized.
- Management of the Oncology and Special Meds areas to ensure proper and effective processing of prescriptions
- Monitoring of personnel statistics and reporting through the Production managers. managers
- Assisting staff and managers with general queries
- Accurate and quick responses to other departmental queries and diligence with follow up work within SLA requirements should this be needed.
- Positively contribute to a motivated team of high performing staff and maintaining a positive and motivated working environment.
- Ensure proper handling of necessary disciplinary actions

**Process Management**
- Ensure SLA adherence on or above 99% at all times.
- Manage Oncology and Special Meds departments to ensure patient and practice expectancies are met
- Specifying quality requirements and put processes in place to monitor and maintain excellent standards.
- Ensure output is managed per department and monitoring of performance
- Assist with optimizing of Stock Management and Controls.
- Ensure Health and Safety as per Policy is applied in the division.
- Responsible to implement and maintain Good Pharmacy Practice rules and regulations.

**General Management**
- Analysing Complaints and putting processes in place to ensure compliance towards the Company’s Policies, SOP’s and guidelines as per the South African Pharmacy Council
- Determining in-house quality procedures, standards and specifications
- Assessing client requirements and ensuring that these are met
- Setting client service standards and implementing controls and checks
- Compiling and presenting managerial and technical reports in applicable forums
- Acting as a catalyst for change and improvement in performance and quality of the processes in Production.
- Manage expenses with reference to vacancy budgets and other operational expenses
- Directing objectives to maximise profitability.
- Manage Monthly Targets by ensuring capacity and applicable time allocations
- Optimise utilisation of operational capacity to ensure SLA adherence
- Capacity planning and budget setting for the financial year
- Close working relationship with other operational heads to ensure new projects are planned and implemented as per expectancy.
- Ensure and maintain a good working relationship with all departments in the Medipost Group.
- Risk management through analysing of processes, employee behaviour and in general
- Ensure the Production area complies with housekeeping standards
- Ensure all processes within the Production area complies to GPP

**People Management**
- Management of Production Managers and their respective departments in accordance with Company Polies and Procedures, as well as relevant SOP’s.
- Working closely with the Human Resource Department to ensure proper and appropriate Employee engagements
- Daily monitoring of the quality control processes to ensure a reduction in daily errors and service failures
- Determining training needs and liaison with MTA to ensure employee upskilling
- Service failure analysis, identifying of root causes and employee engagements.
- Build and develop a positive team
- Identify and develop high potential individuals
- Succession planning through upskilling of employees
- Ensure staff retention ratio complies with company standards

**Minimum requirements **
- B Pharm
- Minimum 5 years’ experience in Management
- Registered at SAPC
- People Management skills
- Strategic Management skills
- Change Management skills
- Project Management skills

**Job Types**: Full-time, Permanent

Application Deadline: 2024/11/27