Franchise Sales

**Franchise Sales & Retention**:
The main objective of this role is to assist the Franchise Department with intrinsic growth and the forging of client retention and ensuring positive promotion of Club Travel.

**Duties & Responsibilities**:
(An overview, but is not limited to the full function of the role)
- Assist the Franchise Managers with the growth of the Franchise Department by identifying potential partners and then assisting with the sales process.
- Train and assist all franchises partners.
- Coordinate and manage handover to Franchise Administration Team
- Manage client retention through regular visits to partners countrywide to include monthly and/or bimonthly meetings
- Correct management of CRM Tool
- Source and co - ordinate Franchise Functions
- Critically evaluating partners monthly turnover/overrides/fees and liaising with the partners accordingly
- Responsible to meet department productivity and quality goals.
- Communicate with Supervisors, Managers on Department operations.
- Attending meetings in the Franchise Managers absence.
- Publish/Load articles on Our Web, Club Travel’s Internet
- Networking to increase contact base
- Ensure a positive image of Club Travel is maintained at all times
- Build and maintain a professional relationship and effective communication with all Club Travel’s partners.

**Experience & Qualification(s)**:
Required (non-negotiable)
- Proficiency in English. Competent written and verbal communication skills
- Past experience in the travel industry as a senior consultant (min 5 years)
- Excellent organisational skills and ability to prioritise
- PC Literate especially in MS Office packages (Word/Excel/PowerPoint/Outlook/Google)
- CRM experience
- Sales experience
- Training experience
- Own transport/Driver’s licence
- Excellent communication skills with the ability to lead meetings and initiatives in this regard
- GDS proficient
- Knowledge of office processes, procedures & technology in a travel agency
- Ability to inspire confidence and develop rapport with staff and clients
- Well-developed problem solving and negotiating skills
- Flexibility and adaptive to change
- Ability to work independently
- Ability to excel under pressure
- Discretion and awareness of confidentiality

**Knowledge & Skills**:

- Excellent organisational skills and ability to prioritise
- Excellent communication skills with the ability to lead meetings and initiatives in this regard
- Experience in supervising project & team activities
- Ability to inspire confidence and develop rapport with Franchise Team and Partners
- Well-developed problem solving and negotiating skills
- Flexibility and adaptive to change
- Ability to work independently
- Ability to excel under pressure
- Ability to respond quickly and accurately to requests for information
- Discretion and awareness of confidentiality
- Self-Motivated
- Passionate about Travel and people
- Takes the initiative to support team members and management
- Attention to detail
- Effective organizational skills and

**Package & Renumeration**:
Attractive package market related, based on experience

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck