Call Centre

Western Cape , CPT - Northern Suburbs One of the leading mobile service providers is looking for QAs for their call centre. Our client is looking to recruit QAs within the call centre in the customer services space. **Main Responsibilities** Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Responsibilities**: - Daily / Weekly / Monthly reporting - Major outages affecting the contact centre - Identify operational issues and investigate, implement, and track improvements. - Manage the daily operations of the team including punctuality, response times issues, outages on the desk. - Take calls that agents can’t handle and be available when...

**Afspraak Agente /Booking Agents (Call Centre)** Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. Vereistes: - Telesales en verkope ondervinding - Vlot in Afrikaans en Engels - Goeie telefoniese etiket - Werks ure: 8 - 5 Maandag tot Vrydag - Matriek - Geen Kriminele record - Netjiese voorkoms - Gou op voete...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact...

Role and Responsibilities **Responsibilities** - Meeting sales objectives and revenue targets on a daily basis - Ensure that the agreed sales and revenue targets are achieved in line with business requirements - Meet operational and quality efficiencies - Consistently reach performance targets and standards relating to productivity, adherence, turnaround...

**Here’s what you can expect to be doing in the role**: - Obtain a Call Centre qualification over 12 months of your learnership program - All your training will be scheduled during the 12 months of your learnership program - Continuous feedback and coaching to set you up for success - Progressively working towards achieving sales objectives and revenue...

**Main Purpose of the Job**: The primary objective of the Sales Contact Centre Manager is to lead and manage a team of Team Managers maximizing revenue opportunities and exceeding sales targets. The role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the targets assigned to...