Content Manager and Editor

**Job Information**:
Industry
- USAID

City
- Pretoria

State/Province
- Gauteng

Country
- South Africa

Zip/Postal Code
- 0002

HIghest Level of Education
- Bachelor’s Degree in publishing or related field

Work Experience
- 10-15 years

Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman
- and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning, communications, and technology solutions to accelerate and heighten impact. As a small business, we are able to implement novel and innovative approaches using highly participatory approaches to mobilize community, civil society, and government energy in defining and owning solutions, and to promote inclusive development that benefits all groups.

**Background**

The **Technical Support Services (TSS) Activity** helps USAID/Southern Africa and Regional Health Office (RHO) to address technical priorities and develop creative, innovative solutions to strategically allocate resources, strengthen connections with partners, and replicate best practices and effective program models. Through the TSS contract, Panagora Group augments capacity by providing technical, operational, and administrative support to USAID’s largest health portfolio. TSS deploys advisors in response to USAID requests for priority work with government stakeholders, implementing partners, and/or other entities. TSS supports Health Office staff and teams to integrate creative solutions into routine work. TSS also provides international and local expertise for surge support, as needed, for USAID Program Cycle requirements, planning, development, outreach, communications, and Health Office human resource functions.

**Project description**

The Knowledge Hub (KH) is a central, online platform in South Africa connecting the public and private health workforce to relevant, high-quality, in-service training opportunities. The KH platform provides access to curated and effective professional development opportunities and resources, including online and blended-learning courses, face-to-face workshops, self-study resources, policy documents, guidelines, and reference materials. To deliver high-quality healthcare to clients, healthcare professionals need to maintain and improve their skills and performance and implement strategies to develop effective managers and healthcare practitioners. The opportunities provided by the KH system are targeted at solving problems in the daily life of a professional and are based on effective needs analysis. The KH is led by the National Department of Health (NDoH) and is supported by provincial and district departments working to develop the capacity of all healthcare workers.

The overall objective is to provide support to the South African National Department of Health to implement the Knowledge Hub system, the overall scope will include:

- Continue technical support (server maintenance, technical user support and resolution, Drupal and Moodle updates).
- Training ICT and Human Resources Development (HRD) units.
- Create and refine existing Standard Operating Procedure (SOP) and help guides to be used by ICT and HRD to maintain and support the KH.
- Provide orientation and handover to the appointed service provider on various components of the KH, including technical infrastructure, updates, hosting set-up, back-up, technical and user support, and frontend and backend management of the system.
- Refine the newly released reporting and face-to-face training capturing functionality.

**Description of Position**

The Content Manager and Editor will provide expert editorial and production support for standard operating procedures, and other project and course written materials as needed, in line with NDOH Knowledge Hub branding requirements. This will include proofreading text and correcting spelling, grammar, and punctuation errors and verifying factual correctness of information, such as dates and statistics. Check text for style, readability, and adherence to editorial policies. Assisting the project manager and system developer with training and writing and editing standard operating procedures and help guides.

**Principal Duties and Responsibilities**

The Content Manager and Editor shall provide the following services and undertake the following tasks and activities:
**Output 1: Ongoing Knowledge Hub system maintenance and platform content generation**:The objective of this activity is to support the maintenance of the Knowledge Hub system, and to continue the creation, upload, and maintenance of content that is hosted on the Knowledge Hub platform.

Management and population of the Knowledge Hub portal include these activities:

- Supporting the uploading of course resources, and course metadata, this includes preparing metadata for new re