Lodge Manager
1 week ago
**Job Title**: Lodge Manager
**Reports To**: General Manager
**Core Competencies**
- At least 5 years’ Lodge management experience
- 5-star, high end lodge experience is essential
- Pre-opening advantageous
- Strong yet empathetic leadership skills
- Positive attitude & good communication skills (written and verbal)
- Ability to think clearly & make quick decisions
- Numeracy & logístical planning skills
- Professional & a calm, rational approach in difficult situations
- Flexibility
- Energy & patience
- Good listening, coaching and mentoring skills
- Excellent attention to detail, initiative & interpersonal skills
- Excellent organizational skills
- Presentable, well-spoken and professional individual
- High guest centric approach
- Must be able to provide and ensure an overall guest service
- Must be able to work independently
**Duties and Responsibilities**
- The overall running of the lodge in conjunction with the lodge departmental managers including guest activities, hosting, housekeeping, catering, curio shop, stock take, banking, accounts, administration, maintenance, staff management and Reserve relations.
- The entertainment, safety and needs of all guests by means of expert and professional guidance and service at all times.
- The daily, weekly and monthly administration required in terms of company procedures to accurately record and control orders, receipts, consumption and sales of shop, bar, housekeeping, fuels, gas, all camp assets and sundry stocks under your control.
- The development and maintenance of high standards of service to guests, personal discipline and decorum in yourself and your staff at all times to compliment the high standards established and expected by the company.
- To ensure punctuality and neatness of staff, training of staff with respect to guest service and relations, communication, etiquette, safari skills, job requirements, motivation of your staff and to instill a conservation ethic in all staff. To develop close and efficient co-operation with your staff to ensure the efficient and profitable execution of your duties at the lodge in all aspects of its operation.
- To totally familiarise yourself with all the rules and regulations pertaining to operations within a Game Reserve and company rules, contracts, disciplinary code, emergency procedures and to be fully conversant with current labour laws and practices.
- To ensure that all guests are correctly briefed before the start of any activity on all matters pertaining to first aid, safety and self-discipline and that all new arrivals have signed the waiver, safety and indemnity form without fail.
- Any other task delegated to you by the General Manager or any other senior management within the company.
- To oversee that all tasks and activities within the lodge are carried out in line with the Company Standards, National and Regional laws and policies
- Ensure that payroll, and other HR procedures are attended to and provided to the HR department within time frames as stipulated
- Ensure succession planning for your lodge with assistance of Staff HR and General Manager
- Ensure a regular process of feedback & evaluation is implemented for all lodge staff to monitor performance and fair pay process.
- Management and care of all company Assets and property
- To take responsibility and ownership of the entire lodge operation
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